---
title: 'Knowledge Base & RAG'
url: 'https://www.staging38.commercient.com/ai/rag/'
date: '2026-07-13T12:52:45-04:00'
modified: '2026-07-16T12:41:22-04:00'
author: 'Aaron Torres'
excerpt: ''
tags: {  }
language: en-US
post_type: page
---

### Agent Capability 

# Agents that know your business, not just your data 

## Beyond live system data, agents can be trained on your documents, tickets, transcripts, and website content. 

 [ Book a Demo ](https://www.staging38.commercient.com/ai-demo/)  ### A deep knowledge foundation 

### Fast Onboarding 

Add your website and the agent rapidly learns what’s already public, without waiting on a lengthy ingestion project. ### PII-Aware Ingestion 

Meeting and chat transcripts can be cleaned of personally identifiable information before use, so sensitive details never make it into a knowledge base by accident. ### Segmented by Role 

Sales, support, and accounting each see a knowledge base relevant to their function, with content flagged Internal, External, or Private.  [ Book a Demo ](https://www.staging38.commercient.com/ai-demo/) ## Frequently asked questions (FAQs) 

###  What content can I add to an agent’s knowledge base?   

Documents, sheets, presentations, YouTube videos, HelpDesk articles, website content, and meeting transcripts.

   ###  Is my internal data safe from customer-facing agents?   

Yes, content is flagged Internal, External, or Private, and agents only draw from what their role permits.

   ###  Does the knowledge base improve over time?   

Yes, feedback loops continuously refine knowledgebases and agent performance.

   ###  How long does it take to build an agent’s knowledge base?   

Adding your website content is fast, but ingesting documents, tickets, and transcripts takes longer depending on volume.

   ###  Can I update the knowledge base after the agent is live?   

Yes. Knowledge bases can be updated continuously as your documentation and content change.

   ###  Does RAG mean the agent could give an outdated answer?   

Only if the underlying content is outdated, but keeping source documents current keeps the agent’s answers current.

     [ Request a Demo ](https://www.staging38.commercient.com/request-demo/)