---
title: 'Abas + Zendesk'
url: 'https://www.staging38.commercient.com/product/abas-zendesk/'
date: '2026-06-19T09:55:26-04:00'
modified: '2026-06-19T09:55:26-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Abas to Zendesk, giving your team access to Abas data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Abas and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live Abas data.

## What syncs

- Connect Zendesk Tickets Resolution to Abas Records
- Import Zendesk New Contacts into Abas Customers
- Sync Abas Credit Notes to Zendesk for Dispute Handling
- Export Abas Price Lists to Zendesk for Order Queries
- Connect Abas Shipment Status to Zendesk Tickets
- Sync Abas Customers to Zendesk Organizations

## Why Commercient

### Product return and credit handling

Connect Abas Credit Notes to Zendesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zendesk new customer contacts into Abas Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Abas contract terms, warranty records and service entitlements to Zendesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Abas and Zendesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About Abas

Abas is an ERP system built for mid-size manufacturing and production companies, managing financials, production planning, inventory, purchasing and customer data.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Can Abas Items availability show in Zendesk for order support?

Commercient can sync Abas Inventory and Items availability to Zendesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Abas customer account tier sync to Zendesk for ticket prioritisation?

Commercient can sync Abas customer account tier, credit status or order value to Zendesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Abas shipment and delivery status be viewed in Zendesk?

Commercient can surface Abas shipment and delivery status inside Zendesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Abas and Zendesk?

Commercient handles customer matching between Abas and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zendesk contacts be imported into Abas as Customers?

Commercient can support importing new contacts created in Zendesk into Abas as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.