---
title: 'Acumatica + ServiceNow'
url: 'https://www.staging38.commercient.com/product/acumatica-servicenow/'
date: '2026-06-19T09:56:04-04:00'
modified: '2026-06-19T09:56:04-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Acumatica to ServiceNow, giving your team access to Acumatica data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Acumatica and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. This gives support teams complete customer context without switching to the ERP mid-ticket.

## What syncs

- Display Acumatica AR Invoices Inside ServiceNow Tickets
- Access Acumatica Sales Orders from ServiceNow
- Sync Acumatica Stock Items to ServiceNow for Ticket Context
- Update Acumatica Customers from ServiceNow Account Data
- View Acumatica Customer Payments Status in ServiceNow Tickets
- Sync Acumatica Customer Account Status to ServiceNow

## Why Commercient

### Order and invoice history

Display Acumatica Sales Orders, AR Invoices and Customer Payments inside ServiceNow tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access Acumatica Stock Items and account status from ServiceNow so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Acumatica Customers records aligned with ServiceNow so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Acumatica AR Invoices, Credit Memos and Customer Payments inside ServiceNow tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

## About Acumatica

Acumatica is a cloud ERP platform for growing businesses, with modules covering finance, distribution, manufacturing, project accounting and field service.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Acumatica order and invoice data appear inside ServiceNow Tickets?

Yes, Commercient can surface Acumatica Sales Orders, AR Invoices and Customer Payments data inside ServiceNow Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Acumatica Customers sync to ServiceNow customer records?

Yes, Commercient can sync Acumatica Customers to ServiceNow so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Acumatica and ServiceNow integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Acumatica Credit Memos data appear in ServiceNow for refund and dispute handling?

Commercient can surface Acumatica Credit Memos data inside ServiceNow so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Acumatica Stock Items data be accessed from ServiceNow tickets?

Yes, Commercient can sync Acumatica Stock Items data to ServiceNow so support agents can reference product details, specifications and order history when answering customer product queries.