---
title: 'AFAS Software + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/afas-software-freshworks-freshdesk/'
date: '2026-06-19T09:56:31-04:00'
modified: '2026-06-19T09:56:31-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects AFAS Software to Freshworks Freshdesk, giving your team access to AFAS Software data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects AFAS Software and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Agents can resolve order and billing queries faster when AFAS Software financial data is visible inside Freshworks Freshdesk.

## What syncs

- Access AFAS Software Sales Orders from Freshworks Freshdesk
- Sync AFAS Software Items to Freshworks Freshdesk for Ticket Context
- Update AFAS Software Customers from Freshworks Freshdesk Account Data
- View AFAS Software Payments Status in Freshworks Freshdesk Tickets
- Sync AFAS Software Customer Account Status to Freshworks Freshdesk
- Connect Freshworks Freshdesk Tickets Resolution to AFAS Software Records

## Why Commercient

### Product and account data

Access AFAS Software Items and account status from Freshworks Freshdesk so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep AFAS Software Customers records aligned with Freshworks Freshdesk so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface AFAS Software Invoices, Credit Notes and Payments inside Freshworks Freshdesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync AFAS Software Sales Orders status and shipment data to Freshworks Freshdesk so support agents can update customers on order progress and expected delivery without ERP access.

## About AFAS Software

AFAS Software is an ERP and HR platform for mid-size organisations in the Netherlands and Belgium, covering financials, payroll, HR, project management and logistics.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can AFAS Software Customers sync to Freshworks Freshdesk customer records?

Yes, Commercient can sync AFAS Software Customers to Freshworks Freshdesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the AFAS Software and Freshworks Freshdesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can AFAS Software Credit Notes data appear in Freshworks Freshdesk for refund and dispute handling?

Commercient can surface AFAS Software Credit Notes data inside Freshworks Freshdesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can AFAS Software Items data be accessed from Freshworks Freshdesk tickets?

Yes, Commercient can sync AFAS Software Items data to Freshworks Freshdesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing AFAS Software Customers to Freshworks Freshdesk and importing Freshworks Freshdesk new contacts back into AFAS Software when included in scope. Direction and object coverage depend on project configuration.