---
title: 'AFAS Software + Genesys'
url: 'https://www.staging38.commercient.com/product/afas-software-genesys/'
date: '2026-06-19T09:56:33-04:00'
modified: '2026-06-19T09:56:33-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects AFAS Software to Genesys, giving your team access to AFAS Software data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects AFAS Software and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. Customer account data flows from AFAS Software to Genesys so support teams always work from current ERP records.

## What syncs

- Sync AFAS Software Items to Genesys for Ticket Context
- Update AFAS Software Customers from Genesys Account Data
- View AFAS Software Payments Status in Genesys Tickets
- Sync AFAS Software Customer Account Status to Genesys
- Connect Genesys Tickets Resolution to AFAS Software Records
- Import Genesys New Contacts into AFAS Software Customers

## Why Commercient

### Support and service management

Keep AFAS Software Customers records aligned with Genesys so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface AFAS Software Invoices, Credit Notes and Payments inside Genesys tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync AFAS Software Sales Orders status and shipment data to Genesys so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync AFAS Software customer account tier, credit status and order value to Genesys so support teams can prioritise tickets and escalate based on account importance.

## About AFAS Software

AFAS Software is an ERP and HR platform for mid-size organisations in the Netherlands and Belgium, covering financials, payroll, HR, project management and logistics.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### How often does the AFAS Software and Genesys integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can AFAS Software Credit Notes data appear in Genesys for refund and dispute handling?

Commercient can surface AFAS Software Credit Notes data inside Genesys so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can AFAS Software Items data be accessed from Genesys tickets?

Yes, Commercient can sync AFAS Software Items data to Genesys so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing AFAS Software Customers to Genesys and importing Genesys new contacts back into AFAS Software when included in scope. Direction and object coverage depend on project configuration.

### Can AFAS Software Items availability show in Genesys for order support?

Commercient can sync AFAS Software Inventory and Items availability to Genesys so support agents can check current stock status and expected lead times when handling order-related customer queries.