---
title: 'AFAS Software + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/afas-software-zoom-contact-center/'
date: '2026-06-19T09:56:33-04:00'
modified: '2026-06-19T09:56:33-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects AFAS Software to Zoom Contact Center, giving your team access to AFAS Software data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects AFAS Software and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. Support agents can view customer credit status, open orders and invoice history from Zoom Contact Center without ERP access.

## What syncs

- Export AFAS Software Price Lists to Zoom Contact Center for Order Queries
- Connect AFAS Software Shipment Status to Zoom Contact Center Tickets
- Sync AFAS Software Customers to Zoom Contact Center Customers
- Display AFAS Software Invoices Inside Zoom Contact Center Tickets
- Access AFAS Software Sales Orders from Zoom Contact Center
- Sync AFAS Software Items to Zoom Contact Center for Ticket Context

## Why Commercient

### Account management alignment

Keep AFAS Software and Zoom Contact Center aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect AFAS Software order history to Zoom Contact Center support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync AFAS Software Customers to Zoom Contact Center so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display AFAS Software Sales Orders, Invoices and Payments inside Zoom Contact Center tickets so support agents can resolve billing and order queries accurately from the support platform.

## About AFAS Software

AFAS Software is an ERP and HR platform for mid-size organisations in the Netherlands and Belgium, covering financials, payroll, HR, project management and logistics.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### How is customer data matched between AFAS Software and Zoom Contact Center?

Commercient handles customer matching between AFAS Software and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoom Contact Center contacts be imported into AFAS Software as Customers?

Commercient can support importing new contacts created in Zoom Contact Center into AFAS Software as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between AFAS Software and Zoom Contact Center?

Commercient can connect AFAS Software and Zoom Contact Center to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can AFAS Software order and invoice data appear inside Zoom Contact Center Tickets?

Yes, Commercient can surface AFAS Software Sales Orders, Invoices and Payments data inside Zoom Contact Center Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can AFAS Software Customers sync to Zoom Contact Center customer records?

Yes, Commercient can sync AFAS Software Customers to Zoom Contact Center so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.