---
title: 'Agility ERP + ServiceNow'
url: 'https://www.staging38.commercient.com/product/agility-erp-servicenow/'
date: '2026-06-19T09:56:48-04:00'
modified: '2026-06-19T09:56:48-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Agility ERP to ServiceNow, giving your team access to Agility ERP data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Agility ERP and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. Agents can resolve order and billing queries faster when Agility ERP financial data is visible inside ServiceNow.

## What syncs

- Access Agility ERP Sales Orders from ServiceNow
- Sync Agility ERP Items to ServiceNow for Ticket Context
- Update Agility ERP Customers from ServiceNow Account Data
- View Agility ERP Payments Status in ServiceNow Tickets
- Sync Agility ERP Customer Account Status to ServiceNow
- Connect ServiceNow Tickets Resolution to Agility ERP Records

## Why Commercient

### Product and account data

Access Agility ERP Items and account status from ServiceNow so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Agility ERP Customers records aligned with ServiceNow so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Agility ERP Invoices, Credit Notes and Payments inside ServiceNow tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Agility ERP Sales Orders status and shipment data to ServiceNow so support agents can update customers on order progress and expected delivery without ERP access.

## About Agility ERP

Agility ERP is a distribution-focused ERP system for building material dealers and home improvement distributors, managing orders, inventory, pricing and customer accounts.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Agility ERP Customers sync to ServiceNow customer records?

Yes, Commercient can sync Agility ERP Customers to ServiceNow so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Agility ERP and ServiceNow integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Agility ERP Credit Notes data appear in ServiceNow for refund and dispute handling?

Commercient can surface Agility ERP Credit Notes data inside ServiceNow so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Agility ERP Items data be accessed from ServiceNow tickets?

Yes, Commercient can sync Agility ERP Items data to ServiceNow so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Agility ERP Customers to ServiceNow and importing ServiceNow new contacts back into Agility ERP when included in scope. Direction and object coverage depend on project configuration.