---
title: 'Arca EVOLUTION + Genesys'
url: 'https://www.staging38.commercient.com/product/arca-evolution-genesys/'
date: '2026-06-19T10:02:20-04:00'
modified: '2026-06-19T10:02:20-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Arca EVOLUTION to Genesys, giving your team access to Arca EVOLUTION data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Arca EVOLUTION and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. When a ticket relates to an order or invoice, agents can view the Arca EVOLUTION record directly from Genesys.

## What syncs

- Update Arca EVOLUTION Customers from Genesys Account Data
- View Arca EVOLUTION Payments Status in Genesys Tickets
- Sync Arca EVOLUTION Customer Account Status to Genesys
- Connect Genesys Tickets Resolution to Arca EVOLUTION Records
- Import Genesys New Contacts into Arca EVOLUTION Customers
- Sync Arca EVOLUTION Credit Notes to Genesys for Dispute Handling

## Why Commercient

### Billing query resolution

Surface Arca EVOLUTION Invoices, Credit Notes and Payments inside Genesys tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Arca EVOLUTION Sales Orders status and shipment data to Genesys so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Arca EVOLUTION customer account tier, credit status and order value to Genesys so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Arca EVOLUTION Credit Notes to Genesys so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

## About Arca EVOLUTION

Arca EVOLUTION is an ERP platform for distribution and retail businesses in Latin America and Spain, managing inventory, orders, purchasing, financials and customer accounts.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can Arca EVOLUTION Credit Notes data appear in Genesys for refund and dispute handling?

Commercient can surface Arca EVOLUTION Credit Notes data inside Genesys so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Arca EVOLUTION Items data be accessed from Genesys tickets?

Yes, Commercient can sync Arca EVOLUTION Items data to Genesys so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Arca EVOLUTION Customers to Genesys and importing Genesys new contacts back into Arca EVOLUTION when included in scope. Direction and object coverage depend on project configuration.

### Can Arca EVOLUTION Items availability show in Genesys for order support?

Commercient can sync Arca EVOLUTION Inventory and Items availability to Genesys so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Arca EVOLUTION customer account tier sync to Genesys for ticket prioritisation?

Commercient can sync Arca EVOLUTION customer account tier, credit status or order value to Genesys when included in scope, helping support teams prioritise and route tickets based on customer importance.