---
title: 'Cegid Quadra + ServiceNow'
url: 'https://www.staging38.commercient.com/product/cegid-quadra-servicenow/'
date: '2026-06-19T10:03:32-04:00'
modified: '2026-06-19T10:03:32-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Cegid Quadra to ServiceNow, giving your team access to Cegid Quadra data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Cegid Quadra and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. When a ticket relates to an order or invoice, agents can view the Cegid Quadra record directly from ServiceNow.

## What syncs

- Update Cegid Quadra Customers from ServiceNow Account Data
- View Cegid Quadra Payments Status in ServiceNow Tickets
- Sync Cegid Quadra Customer Account Status to ServiceNow
- Connect ServiceNow Tickets Resolution to Cegid Quadra Records
- Import ServiceNow New Contacts into Cegid Quadra Customers
- Sync Cegid Quadra Credit Notes to ServiceNow for Dispute Handling

## Why Commercient

### Billing query resolution

Surface Cegid Quadra Invoices, Credit Notes and Payments inside ServiceNow tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Cegid Quadra Sales Orders status and shipment data to ServiceNow so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Cegid Quadra customer account tier, credit status and order value to ServiceNow so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Cegid Quadra Credit Notes to ServiceNow so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

## About Cegid Quadra

Cegid Quadra is accounting and tax management software used by French accountants and businesses, managing general ledger, tax filings, payroll and financial reporting.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Cegid Quadra Credit Notes data appear in ServiceNow for refund and dispute handling?

Commercient can surface Cegid Quadra Credit Notes data inside ServiceNow so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Cegid Quadra Items data be accessed from ServiceNow tickets?

Yes, Commercient can sync Cegid Quadra Items data to ServiceNow so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Cegid Quadra Customers to ServiceNow and importing ServiceNow new contacts back into Cegid Quadra when included in scope. Direction and object coverage depend on project configuration.

### Can Cegid Quadra Items availability show in ServiceNow for order support?

Commercient can sync Cegid Quadra Inventory and Items availability to ServiceNow so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Cegid Quadra customer account tier sync to ServiceNow for ticket prioritisation?

Commercient can sync Cegid Quadra customer account tier, credit status or order value to ServiceNow when included in scope, helping support teams prioritise and route tickets based on customer importance.