---
title: 'Cegid Retail + Freshworks Freshsales'
url: 'https://www.staging38.commercient.com/product/cegid-retail-freshworks-freshsales/'
date: '2026-06-19T10:02:54-04:00'
modified: '2026-06-19T10:02:54-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Cegid Retail to Freshworks Freshsales, giving your team access to Cegid Retail data directly within Freshworks Freshsales. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Cegid Retail and Freshworks Freshsales, syncing customer, order and operational data between the ERP and Freshworks Freshsales. Teams get a connected view of business data across Cegid Retail and Freshworks Freshsales with consistent records on both sides.

## What syncs

- Sync Cegid Retail Credit Notes to Freshworks Freshsales
- Update Cegid Retail Customers from Freshworks Freshsales Data
- Import Freshworks Freshsales Records into Cegid Retail as New Entries
- Sync Cegid Retail Customers to Freshworks Freshsales Account Records
- Export Cegid Retail Sales Orders and Invoices to Freshworks Freshsales
- Update Freshworks Freshsales with Cegid Retail Items and Inventory Data

## Why Commercient

### Purchase order management

Export Cegid Retail Purchase Orders to Freshworks Freshsales so procurement and operations teams can manage purchasing from either system with consistent data.

### Payment and cash management

Sync Cegid Retail Payments and receipt data to Freshworks Freshsales so financial records and customer payment status are current in both platforms.

### Quote and estimate management

Connect Cegid Retail Quotes to Freshworks Freshsales so quoting activity is visible and consistent across both systems for sales and operations.

### Customer data alignment

Sync Cegid Retail Customers to Freshworks Freshsales so both platforms share accurate and up-to-date customer information for operations and account management.

## About Cegid Retail

Cegid Retail is a retail management and point-of-sale platform for fashion, luxury and specialty retailers, managing inventory, sales, customer profiles and store operations.

## About Freshworks Freshsales

Freshworks Freshsales is a CRM and sales engagement platform for sales teams, managing contacts, leads, deals, activity tracking and pipeline management.

## Frequently asked questions

### Can Cegid Retail Invoices data sync to Freshworks Freshsales?

Yes, Commercient can sync Cegid Retail Invoices data to Freshworks Freshsales when included in scope. Exact field mapping, sync frequency and object coverage are configured per project.

### Can new records created in Freshworks Freshsales be imported into Cegid Retail?

Commercient can support importing new records created in Freshworks Freshsales into Cegid Retail when included in the integration scope. Direction and object coverage depend on project configuration.

### What support does Commercient provide after go-live?

Commercient provides ongoing support for the Cegid Retail and Freshworks Freshsales integration after go-live. Support coverage and response times depend on the customer's support plan and service level agreement.

### What data can Commercient connect between Cegid Retail and Freshworks Freshsales?

Commercient can connect Cegid Retail and Freshworks Freshsales to sync data such as Customers, Items, Inventory, Sales Orders and Invoices. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Cegid Retail Customers sync to Freshworks Freshsales automatically?

Yes, Commercient can sync Cegid Retail Customers to Freshworks Freshsales so both platforms share consistent account data. Exact field mapping and sync frequency are configured per project.