---
title: 'Cegid Retail + Microsoft Dynamics 365 Field Service'
url: 'https://www.staging38.commercient.com/product/cegid-retail-microsoft-dynamics-365-field-service/'
date: '2026-06-19T10:02:54-04:00'
modified: '2026-06-19T10:02:54-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Cegid Retail to Microsoft Dynamics 365 Field Service, giving your team access to Cegid Retail data directly within Microsoft Dynamics 365 Field Service. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Cegid Retail and Microsoft Dynamics 365 Field Service, giving field service teams access to ERP customer, equipment and order data from inside Microsoft Dynamics 365 Field Service. When a job closes in Microsoft Dynamics 365 Field Service, the integration can trigger invoice creation in Cegid Retail to accelerate billing cycles.

## What syncs

- Sync Cegid Retail Vendors to Microsoft Dynamics 365 Field Service Parts and Supplier Data
- Connect Microsoft Dynamics 365 Field Service Invoices to Cegid Retail Invoices
- Sync Cegid Retail Customer Payment Status to Microsoft Dynamics 365 Field Service
- Export Cegid Retail Purchase Orders Linked to Microsoft Dynamics 365 Field Service Jobs
- Sync Cegid Retail Customers to Microsoft Dynamics 365 Field Service Customer Records
- View Cegid Retail Invoices and Sales Orders in Microsoft Dynamics 365 Field Service

## Why Commercient

### Payment and balance status

Surface Cegid Retail Payments and outstanding invoice balances inside Microsoft Dynamics 365 Field Service so technicians and managers know a customer's payment status before completing a job or taking payment.

### Purchase order management

Connect Microsoft Dynamics 365 Field Service Jobs parts requirements to Cegid Retail Purchase Orders so field service job parts needs create purchase orders in the ERP for procurement.

### Job cost and margin tracking

Sync Microsoft Dynamics 365 Field Service job labour, parts and time data to Cegid Retail so actual job costs can be reconciled against estimates and margin tracked across the service operation.

### Technician scheduling and ERP visibility

Connect Microsoft Dynamics 365 Field Service technician assignments and job schedules to Cegid Retail so resource costs and job data are available in both platforms for operations and finance.

## About Cegid Retail

Cegid Retail is a retail management and point-of-sale platform for fashion, luxury and specialty retailers, managing inventory, sales, customer profiles and store operations.

## About Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is a field service management platform for scheduling, dispatching, managing work orders and tracking field technicians and service resources.

## Frequently asked questions

### Can Cegid Retail Purchase Orders be created from Microsoft Dynamics 365 Field Service Jobs parts requirements?

Commercient can support connecting Microsoft Dynamics 365 Field Service parts requirements from Jobs to Cegid Retail Purchase Orders when included in scope. This allows field service jobs to trigger ERP procurement workflows automatically.

### Can Microsoft Dynamics 365 Field Service Jobs job costs flow back to Cegid Retail for financial reporting?

Commercient can support syncing Microsoft Dynamics 365 Field Service Jobs labour, parts and cost data back to Cegid Retail when included in scope. This helps finance teams report on service margins and job profitability from ERP records.

### How is customer data matched between Cegid Retail and Microsoft Dynamics 365 Field Service?

Commercient handles customer matching between Cegid Retail and Microsoft Dynamics 365 Field Service using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process to prevent duplicate records.

### Can Microsoft Dynamics 365 Field Service estimates sync to Cegid Retail as Quotes?

Commercient can support syncing Microsoft Dynamics 365 Field Service estimates or quotes to Cegid Retail as Quotes when included in the integration scope. This keeps quoting activity consistent between the field service platform and the ERP.

### What data can Commercient connect between Cegid Retail and Microsoft Dynamics 365 Field Service?

Commercient can connect Cegid Retail and Microsoft Dynamics 365 Field Service to sync data such as Customers, Items, Inventory, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.