---
title: 'Cegid Retail + SAP CRM'
url: 'https://www.staging38.commercient.com/product/cegid-retail-sap-crm/'
date: '2026-06-19T10:03:03-04:00'
modified: '2026-06-19T10:03:03-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Cegid Retail to SAP CRM, giving your team access to Cegid Retail data directly within SAP CRM. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Cegid Retail and SAP CRM, giving sales teams access to ERP customer, order, invoice and inventory data from inside SAP CRM. Account managers can review open Cegid Retail Invoices and Sales Orders alongside SAP CRM deal activity to prioritise follow-ups and renewals.

## What syncs

- View Cegid Retail Inventory in SAP CRM
- Sync Cegid Retail Payments to SAP CRM Account Records
- Access Cegid Retail Price Lists from SAP CRM
- Sync Cegid Retail Credit Notes to SAP CRM
- Import SAP CRM Contacts as Cegid Retail Customer Contacts
- Connect Cegid Retail Quotes to SAP CRM Opportunities

## Why Commercient

### Deal-to-order workflow

Connect SAP CRM Opportunities back to Cegid Retail as Sales Orders so approved deals can move into ERP fulfilment workflows when included in the integration scope.

### Invoice and payment visibility

Surface Cegid Retail Invoices and Payments inside SAP CRM so account managers can review outstanding balances and recent payments alongside their pipeline and customer activity.

### Quote-to-order workflow

Connect SAP CRM Quotations to Cegid Retail Sales Orders so sales quotes approved in the CRM can create ERP orders and trigger fulfilment without re-entry.

### Account health monitoring

Sync Cegid Retail payment status, open Sales Orders and credit data to SAP CRM so account managers can flag at-risk accounts and prioritise renewals based on financial history.

## About Cegid Retail

Cegid Retail is a retail management and point-of-sale platform for fashion, luxury and specialty retailers, managing inventory, sales, customer profiles and store operations.

## About SAP CRM

SAP CRM is a customer relationship management system for large enterprises, managing accounts, contacts, opportunities, marketing campaigns and customer service interactions.

## Frequently asked questions

### Does Commercient support two-way sync between Cegid Retail and SAP CRM?

Commercient can support bidirectional sync between Cegid Retail and SAP CRM, such as ERP-to-CRM customer data and CRM-to-ERP deal-to-order workflows. Two-way sync capability and object coverage depend on the systems involved and the integration scope.

### Can Cegid Retail Price Lists sync to SAP CRM for sales quoting?

Yes, Commercient can sync Cegid Retail Price Lists to SAP CRM so sales reps have access to current pricing, discount tiers and customer-specific rates from inside the CRM. Exact mapping depends on project configuration.

### Can Commercient support dashboards or reporting from Cegid Retail data in SAP CRM?

Commercient can support surfacing Cegid Retail data inside SAP CRM views so teams can build account-level reports using ERP financial and transactional data. Custom dashboards and automated alerts depend on the CRM platform and project scope.

### How is the Cegid Retail and SAP CRM integration scoped and implemented?

Commercient scopes each integration project based on the customer's Cegid Retail and SAP CRM configuration, the objects to be synced, and the required sync direction. Implementation timelines and supported objects are agreed during the scoping process.

### Can Cegid Retail Sales Orders history sync to SAP CRM account records?

Yes, Commercient can sync Cegid Retail Sales Orders history to SAP CRM Accounts records so sales reps can review a customer's order activity, status and history from inside the CRM. Exact object mapping and frequency are configured per project.