---
title: 'Cin7 + Genesys'
url: 'https://www.staging38.commercient.com/product/cin7-genesys/'
date: '2026-06-19T10:04:09-04:00'
modified: '2026-06-19T10:04:09-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Cin7 to Genesys, giving your team access to Cin7 data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Cin7 and Genesys, keeping key business data aligned between both platforms. Teams can manage operations in their preferred platform while data stays aligned between Cin7 and Genesys.

## What syncs

- Update Genesys Product Data from Cin7
- Sync Cin7 Inventory Levels to Genesys
- Import Genesys Data into Cin7 Records
- Connect Cin7 Financial Data to Genesys
- Sync Cin7 Vendor Records to Genesys
- Export Cin7 Invoices to Genesys

## Why Commercient

### Product and account data

Access Cin7 Products and account status from Genesys so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Cin7 Customers records aligned with Genesys so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Cin7 Invoices, Credit Notes and Payments inside Genesys tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Cin7 Sales Orders status and shipment data to Genesys so support agents can update customers on order progress and expected delivery without ERP access.

## About Cin7

Cin7 is a cloud-based inventory and order management platform for product businesses, managing stock, purchase orders, sales channels, fulfilment and B2B and B2C orders.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can data from Genesys flow back into Cin7?

Commercient can support data flowing from Genesys back into Cin7 when included in the integration scope. Direction and object coverage depend on project configuration.

### How often does the Cin7 and Genesys integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Cin7 Products and Inventory sync to Genesys?

Yes, Commercient can sync Cin7 Products and Inventory to Genesys so product data and stock information are current in both systems. Exact mapping depends on project scope.

### Does Commercient support two-way sync between Cin7 and Genesys?

Commercient can support bidirectional sync between Cin7 and Genesys when configured. Exact two-way capabilities depend on the systems involved and the integration scope.

### Can Cin7 Price Lists sync to Genesys?

Commercient can sync Cin7 Price Lists to Genesys when included in scope. Exact pricing sync capabilities depend on how pricing is structured in Cin7 and how Genesys accepts pricing data.