---
title: 'Cin7 + ServiceNow'
url: 'https://www.staging38.commercient.com/product/cin7-servicenow/'
date: '2026-06-19T10:03:59-04:00'
modified: '2026-06-19T10:03:59-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Cin7 to ServiceNow, giving your team access to Cin7 data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Cin7 and ServiceNow, keeping key business data aligned between both platforms. The connection helps teams maintain accurate data across Cin7 and ServiceNow without separate reconciliation processes.

## What syncs

- Import ServiceNow Data into Cin7 Records
- Connect Cin7 Financial Data to ServiceNow
- Sync Cin7 Vendor Records to ServiceNow
- Export Cin7 Invoices to ServiceNow
- Connect ServiceNow Activity to Cin7 Records
- Sync Cin7 Pricing Data to ServiceNow

## Why Commercient

### Billing query resolution

Surface Cin7 Invoices, Credit Notes and Payments inside ServiceNow tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Cin7 Sales Orders status and shipment data to ServiceNow so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Cin7 customer account tier, credit status and order value to ServiceNow so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Cin7 Credit Notes to ServiceNow so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

## About Cin7

Cin7 is a cloud-based inventory and order management platform for product businesses, managing stock, purchase orders, sales channels, fulfilment and B2B and B2C orders.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Cin7 Products and Inventory sync to ServiceNow?

Yes, Commercient can sync Cin7 Products and Inventory to ServiceNow so product data and stock information are current in both systems. Exact mapping depends on project scope.

### Does Commercient support two-way sync between Cin7 and ServiceNow?

Commercient can support bidirectional sync between Cin7 and ServiceNow when configured. Exact two-way capabilities depend on the systems involved and the integration scope.

### Can Cin7 Price Lists sync to ServiceNow?

Commercient can sync Cin7 Price Lists to ServiceNow when included in scope. Exact pricing sync capabilities depend on how pricing is structured in Cin7 and how ServiceNow accepts pricing data.

### Can Cin7 Suppliers and Purchase Orders sync to ServiceNow?

Commercient can support syncing Cin7 Suppliers and Purchase Orders to ServiceNow when relevant to the integration workflow. Exact capabilities depend on both systems and the project scope.

### How is the Cin7 and ServiceNow integration scoped and implemented?

Commercient scopes each integration based on the customer's Cin7 and ServiceNow configuration, the objects to be synced and the required sync direction. Timelines and supported objects are agreed during the scoping process.