---
title: 'Cin7 + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/cin7-zoom-contact-center/'
date: '2026-06-19T10:04:07-04:00'
modified: '2026-06-19T10:04:07-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Cin7 to Zoom Contact Center, giving your team access to Cin7 data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Cin7 and Zoom Contact Center, keeping key business data aligned between both platforms. The connection helps teams maintain accurate data across Cin7 and Zoom Contact Center without separate reconciliation processes.

## What syncs

- Import Zoom Contact Center Data into Cin7 Records
- Connect Cin7 Financial Data to Zoom Contact Center
- Sync Cin7 Vendor Records to Zoom Contact Center
- Export Cin7 Invoices to Zoom Contact Center
- Connect Zoom Contact Center Activity to Cin7 Records
- Sync Cin7 Pricing Data to Zoom Contact Center

## Why Commercient

### Billing query resolution

Surface Cin7 Invoices, Credit Notes and Payments inside Zoom Contact Center tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Cin7 Sales Orders status and shipment data to Zoom Contact Center so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Cin7 customer account tier, credit status and order value to Zoom Contact Center so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Cin7 Credit Notes to Zoom Contact Center so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

## About Cin7

Cin7 is a cloud-based inventory and order management platform for product businesses, managing stock, purchase orders, sales channels, fulfilment and B2B and B2C orders.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Cin7 Products and Inventory sync to Zoom Contact Center?

Yes, Commercient can sync Cin7 Products and Inventory to Zoom Contact Center so product data and stock information are current in both systems. Exact mapping depends on project scope.

### Does Commercient support two-way sync between Cin7 and Zoom Contact Center?

Commercient can support bidirectional sync between Cin7 and Zoom Contact Center when configured. Exact two-way capabilities depend on the systems involved and the integration scope.

### Can Cin7 Price Lists sync to Zoom Contact Center?

Commercient can sync Cin7 Price Lists to Zoom Contact Center when included in scope. Exact pricing sync capabilities depend on how pricing is structured in Cin7 and how Zoom Contact Center accepts pricing data.

### Can Cin7 Suppliers and Purchase Orders sync to Zoom Contact Center?

Commercient can support syncing Cin7 Suppliers and Purchase Orders to Zoom Contact Center when relevant to the integration workflow. Exact capabilities depend on both systems and the project scope.

### How is the Cin7 and Zoom Contact Center integration scoped and implemented?

Commercient scopes each integration based on the customer's Cin7 and Zoom Contact Center configuration, the objects to be synced and the required sync direction. Timelines and supported objects are agreed during the scoping process.