---
title: 'Cyncly RFMS ERP + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/cyncly-rfms-erp-freshworks-freshdesk/'
date: '2026-06-19T10:55:33-04:00'
modified: '2026-06-19T10:55:34-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Cyncly RFMS ERP to Freshworks Freshdesk, giving your team access to Cyncly RFMS ERP data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Cyncly RFMS ERP and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live Cyncly RFMS ERP data.

## What syncs

- Connect Freshworks Freshdesk Tickets Resolution to Cyncly RFMS ERP Records
- Import Freshworks Freshdesk New Contacts into Cyncly RFMS ERP Customers
- Sync Cyncly RFMS ERP Credit Notes to Freshworks Freshdesk for Dispute Handling
- Export Cyncly RFMS ERP Price Lists to Freshworks Freshdesk for Order Queries
- Connect Cyncly RFMS ERP Shipment Status to Freshworks Freshdesk Tickets
- Sync Cyncly RFMS ERP Customers to Freshworks Freshdesk Companies

## Why Commercient

### Product return and credit handling

Connect Cyncly RFMS ERP Credit Notes to Freshworks Freshdesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Freshworks Freshdesk new customer contacts into Cyncly RFMS ERP Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Cyncly RFMS ERP contract terms, warranty records and service entitlements to Freshworks Freshdesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Cyncly RFMS ERP and Freshworks Freshdesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About Cyncly RFMS ERP

Cyncly RFMS ERP is a flooring industry ERP system for flooring retailers and installers, managing inventory, purchasing, job costing, installation and customer accounts.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can Cyncly RFMS ERP Items availability show in Freshworks Freshdesk for order support?

Commercient can sync Cyncly RFMS ERP Inventory and Items availability to Freshworks Freshdesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Cyncly RFMS ERP customer account tier sync to Freshworks Freshdesk for ticket prioritisation?

Commercient can sync Cyncly RFMS ERP customer account tier, credit status or order value to Freshworks Freshdesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Cyncly RFMS ERP shipment and delivery status be viewed in Freshworks Freshdesk?

Commercient can surface Cyncly RFMS ERP shipment and delivery status inside Freshworks Freshdesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Cyncly RFMS ERP and Freshworks Freshdesk?

Commercient handles customer matching between Cyncly RFMS ERP and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into Cyncly RFMS ERP as Customers?

Commercient can support importing new contacts created in Freshworks Freshdesk into Cyncly RFMS ERP as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.