---
title: 'Cyncly RFMS ERP + Genesys'
url: 'https://www.staging38.commercient.com/product/cyncly-rfms-erp-genesys/'
date: '2026-06-19T10:55:39-04:00'
modified: '2026-06-19T10:55:39-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Cyncly RFMS ERP to Genesys, giving your team access to Cyncly RFMS ERP data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Cyncly RFMS ERP and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. Agents can resolve order and billing queries faster when Cyncly RFMS ERP financial data is visible inside Genesys.

## What syncs

- Access Cyncly RFMS ERP Sales Orders from Genesys
- Sync Cyncly RFMS ERP Items to Genesys for Ticket Context
- Update Cyncly RFMS ERP Customers from Genesys Account Data
- View Cyncly RFMS ERP Payments Status in Genesys Tickets
- Sync Cyncly RFMS ERP Customer Account Status to Genesys
- Connect Genesys Tickets Resolution to Cyncly RFMS ERP Records

## Why Commercient

### Product and account data

Access Cyncly RFMS ERP Items and account status from Genesys so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Cyncly RFMS ERP Customers records aligned with Genesys so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Cyncly RFMS ERP Invoices, Credit Notes and Payments inside Genesys tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Cyncly RFMS ERP Sales Orders status and shipment data to Genesys so support agents can update customers on order progress and expected delivery without ERP access.

## About Cyncly RFMS ERP

Cyncly RFMS ERP is a flooring industry ERP system for flooring retailers and installers, managing inventory, purchasing, job costing, installation and customer accounts.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can Cyncly RFMS ERP Customers sync to Genesys customer records?

Yes, Commercient can sync Cyncly RFMS ERP Customers to Genesys so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Cyncly RFMS ERP and Genesys integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Cyncly RFMS ERP Credit Notes data appear in Genesys for refund and dispute handling?

Commercient can surface Cyncly RFMS ERP Credit Notes data inside Genesys so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Cyncly RFMS ERP Items data be accessed from Genesys tickets?

Yes, Commercient can sync Cyncly RFMS ERP Items data to Genesys so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Cyncly RFMS ERP Customers to Genesys and importing Genesys new contacts back into Cyncly RFMS ERP when included in scope. Direction and object coverage depend on project configuration.