---
title: 'Datacor + ServiceNow'
url: 'https://www.staging38.commercient.com/product/datacor-servicenow/'
date: '2026-06-19T10:04:54-04:00'
modified: '2026-06-19T10:04:54-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Datacor to ServiceNow, giving your team access to Datacor data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Datacor and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. The integration gives support managers visibility into customer account value and purchase history alongside service volumes.

## What syncs

- View Datacor Payments Status in ServiceNow Tickets
- Sync Datacor Customer Account Status to ServiceNow
- Connect ServiceNow Tickets Resolution to Datacor Records
- Import ServiceNow New Contacts into Datacor Customers
- Sync Datacor Credit Notes to ServiceNow for Dispute Handling
- Export Datacor Price Lists to ServiceNow for Order Queries

## Why Commercient

### Order status and fulfilment visibility

Sync Datacor Sales Orders status and shipment data to ServiceNow so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Datacor customer account tier, credit status and order value to ServiceNow so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Datacor Credit Notes to ServiceNow so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import ServiceNow new customer contacts into Datacor Customers so customers who contact support are recorded in the ERP from the first interaction.

## About Datacor

Datacor is a process manufacturing ERP for chemical and formulated products companies, managing formulas, production, inventory, regulatory compliance and financials.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Datacor Items data be accessed from ServiceNow tickets?

Yes, Commercient can sync Datacor Items data to ServiceNow so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Datacor Customers to ServiceNow and importing ServiceNow new contacts back into Datacor when included in scope. Direction and object coverage depend on project configuration.

### Can Datacor Items availability show in ServiceNow for order support?

Commercient can sync Datacor Inventory and Items availability to ServiceNow so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Datacor customer account tier sync to ServiceNow for ticket prioritisation?

Commercient can sync Datacor customer account tier, credit status or order value to ServiceNow when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Datacor shipment and delivery status be viewed in ServiceNow?

Commercient can surface Datacor shipment and delivery status inside ServiceNow so support agents can update customers on order progress and resolve delivery queries without switching systems.