---
title: 'Datacor + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/datacor-zoom-contact-center/'
date: '2026-06-19T10:05:03-04:00'
modified: '2026-06-19T10:05:03-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Datacor to Zoom Contact Center, giving your team access to Datacor data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Datacor and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live Datacor data.

## What syncs

- Connect Zoom Contact Center Tickets Resolution to Datacor Records
- Import Zoom Contact Center New Contacts into Datacor Customers
- Sync Datacor Credit Notes to Zoom Contact Center for Dispute Handling
- Export Datacor Price Lists to Zoom Contact Center for Order Queries
- Connect Datacor Shipment Status to Zoom Contact Center Tickets
- Sync Datacor Customers to Zoom Contact Center Customers

## Why Commercient

### Product return and credit handling

Connect Datacor Credit Notes to Zoom Contact Center so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zoom Contact Center new customer contacts into Datacor Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Datacor contract terms, warranty records and service entitlements to Zoom Contact Center so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep Datacor and Zoom Contact Center aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About Datacor

Datacor is a process manufacturing ERP for chemical and formulated products companies, managing formulas, production, inventory, regulatory compliance and financials.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can Datacor Items availability show in Zoom Contact Center for order support?

Commercient can sync Datacor Inventory and Items availability to Zoom Contact Center so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Datacor customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync Datacor customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Datacor shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface Datacor shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Datacor and Zoom Contact Center?

Commercient handles customer matching between Datacor and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoom Contact Center contacts be imported into Datacor as Customers?

Commercient can support importing new contacts created in Zoom Contact Center into Datacor as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.