---
title: 'DELMIAWorks + Genesys'
url: 'https://www.staging38.commercient.com/product/delmiaworks-genesys/'
date: '2026-06-19T10:05:34-04:00'
modified: '2026-06-19T10:05:34-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects DELMIAWorks to Genesys, giving your team access to DELMIAWorks data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects DELMIAWorks and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. The connection keeps Genesys company and contact records in sync with DELMIAWorks customer data.

## What syncs

- Connect DELMIAWorks Shipment Status to Genesys Tickets
- Sync DELMIAWorks Customers to Genesys Customers
- Display DELMIAWorks Invoices Inside Genesys Tickets
- Access DELMIAWorks Sales Orders from Genesys
- Sync DELMIAWorks Items to Genesys for Ticket Context
- Update DELMIAWorks Customers from Genesys Account Data

## Why Commercient

### Repeat issue identification

Connect DELMIAWorks order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync DELMIAWorks Customers to Genesys so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display DELMIAWorks Sales Orders, Invoices and Payments inside Genesys tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access DELMIAWorks Items and account status from Genesys so support teams can answer product, pricing and order questions with current ERP data.

## About DELMIAWorks

DELMIAWorks is a manufacturing execution and ERP system for discrete and process manufacturers, managing production, shop floor, quality, inventory and financials.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can new Genesys contacts be imported into DELMIAWorks as Customers?

Commercient can support importing new contacts created in Genesys into DELMIAWorks as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between DELMIAWorks and Genesys?

Commercient can connect DELMIAWorks and Genesys to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can DELMIAWorks order and invoice data appear inside Genesys Tickets?

Yes, Commercient can surface DELMIAWorks Sales Orders, Invoices and Payments data inside Genesys Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can DELMIAWorks Customers sync to Genesys customer records?

Yes, Commercient can sync DELMIAWorks Customers to Genesys so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the DELMIAWorks and Genesys integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.