---
title: 'DELMIAWorks + SAP CRM'
url: 'https://www.staging38.commercient.com/product/delmiaworks-sap-crm/'
date: '2026-06-19T10:05:23-04:00'
modified: '2026-06-19T10:05:23-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects DELMIAWorks to SAP CRM, giving your team access to DELMIAWorks data directly within SAP CRM. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects DELMIAWorks and SAP CRM, giving sales teams access to ERP customer, order, invoice and inventory data from inside SAP CRM. With accurate ERP data in SAP CRM, reps spend less time locating account details and more time managing customer relationships.

## What syncs

- Sync DELMIAWorks Payments to SAP CRM Account Records
- Access DELMIAWorks Price Lists from SAP CRM
- Sync DELMIAWorks Credit Notes to SAP CRM
- Import SAP CRM Contacts as DELMIAWorks Customer Contacts
- Connect DELMIAWorks Quotes to SAP CRM Opportunities
- Sync DELMIAWorks Customers to SAP CRM Accounts

## Why Commercient

### Credit and order limit visibility

Sync DELMIAWorks customer credit status and order limits to SAP CRM so sales reps know a customer's account standing before quoting or accepting new orders.

### Sales rep account management

Connect DELMIAWorks Customers account assignments to SAP CRM Accounts so sales reps in the CRM always see the accounts they own, with full ERP order and financial context.

### Upsell and cross-sell visibility

Access DELMIAWorks purchase history and product usage data in SAP CRM so sales teams can identify upsell and cross-sell opportunities based on what customers have previously ordered.

### Territory and region alignment

Sync DELMIAWorks customer region and territory data to SAP CRM so account assignments, territory reports and sales coverage in the CRM reflect the ERP's customer classification.

## About DELMIAWorks

DELMIAWorks is a manufacturing execution and ERP system for discrete and process manufacturers, managing production, shop floor, quality, inventory and financials.

## About SAP CRM

SAP CRM is a customer relationship management system for large enterprises, managing accounts, contacts, opportunities, marketing campaigns and customer service interactions.

## Frequently asked questions

### Can DELMIAWorks Price Lists sync to SAP CRM for sales quoting?

Yes, Commercient can sync DELMIAWorks Price Lists to SAP CRM so sales reps have access to current pricing, discount tiers and customer-specific rates from inside the CRM. Exact mapping depends on project configuration.

### Can Commercient support dashboards or reporting from DELMIAWorks data in SAP CRM?

Commercient can support surfacing DELMIAWorks data inside SAP CRM views so teams can build account-level reports using ERP financial and transactional data. Custom dashboards and automated alerts depend on the CRM platform and project scope.

### How is the DELMIAWorks and SAP CRM integration scoped and implemented?

Commercient scopes each integration project based on the customer's DELMIAWorks and SAP CRM configuration, the objects to be synced, and the required sync direction. Implementation timelines and supported objects are agreed during the scoping process.

### Can DELMIAWorks Sales Orders history sync to SAP CRM account records?

Yes, Commercient can sync DELMIAWorks Sales Orders history to SAP CRM Accounts records so sales reps can review a customer's order activity, status and history from inside the CRM. Exact object mapping and frequency are configured per project.

### What happens if a customer already exists in both DELMIAWorks and SAP CRM?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.