---
title: 'Deltek Ajera + Genesys'
url: 'https://www.staging38.commercient.com/product/deltek-ajera-genesys/'
date: '2026-06-19T10:06:02-04:00'
modified: '2026-06-19T10:06:02-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Deltek Ajera to Genesys, giving your team access to Deltek Ajera data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Deltek Ajera and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. Agents can resolve order and billing queries faster when Deltek Ajera financial data is visible inside Genesys.

## What syncs

- Access Deltek Ajera Sales Orders from Genesys
- Sync Deltek Ajera Items to Genesys for Ticket Context
- Update Deltek Ajera Customers from Genesys Account Data
- View Deltek Ajera Payments Status in Genesys Tickets
- Sync Deltek Ajera Customer Account Status to Genesys
- Connect Genesys Tickets Resolution to Deltek Ajera Records

## Why Commercient

### Product and account data

Access Deltek Ajera Items and account status from Genesys so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Deltek Ajera Customers records aligned with Genesys so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Deltek Ajera Invoices, Credit Notes and Payments inside Genesys tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Deltek Ajera Sales Orders status and shipment data to Genesys so support agents can update customers on order progress and expected delivery without ERP access.

## About Deltek Ajera

Deltek Ajera is project accounting and ERP software for architecture and engineering firms, managing projects, time and expense, billing, payroll and financials.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can Deltek Ajera Customers sync to Genesys customer records?

Yes, Commercient can sync Deltek Ajera Customers to Genesys so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Deltek Ajera and Genesys integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Deltek Ajera Credit Notes data appear in Genesys for refund and dispute handling?

Commercient can surface Deltek Ajera Credit Notes data inside Genesys so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Deltek Ajera Items data be accessed from Genesys tickets?

Yes, Commercient can sync Deltek Ajera Items data to Genesys so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Deltek Ajera Customers to Genesys and importing Genesys new contacts back into Deltek Ajera when included in scope. Direction and object coverage depend on project configuration.