---
title: 'Deltek Ajera + ServiceNow'
url: 'https://www.staging38.commercient.com/product/deltek-ajera-servicenow/'
date: '2026-06-19T10:05:52-04:00'
modified: '2026-06-19T10:05:53-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Deltek Ajera to ServiceNow, giving your team access to Deltek Ajera data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Deltek Ajera and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. This gives support teams complete customer context without switching to the ERP mid-ticket.

## What syncs

- Display Deltek Ajera Invoices Inside ServiceNow Tickets
- Access Deltek Ajera Sales Orders from ServiceNow
- Sync Deltek Ajera Items to ServiceNow for Ticket Context
- Update Deltek Ajera Customers from ServiceNow Account Data
- View Deltek Ajera Payments Status in ServiceNow Tickets
- Sync Deltek Ajera Customer Account Status to ServiceNow

## Why Commercient

### Order and invoice history

Display Deltek Ajera Sales Orders, Invoices and Payments inside ServiceNow tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access Deltek Ajera Items and account status from ServiceNow so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep Deltek Ajera Customers records aligned with ServiceNow so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Deltek Ajera Invoices, Credit Notes and Payments inside ServiceNow tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

## About Deltek Ajera

Deltek Ajera is project accounting and ERP software for architecture and engineering firms, managing projects, time and expense, billing, payroll and financials.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can Deltek Ajera order and invoice data appear inside ServiceNow Tickets?

Yes, Commercient can surface Deltek Ajera Sales Orders, Invoices and Payments data inside ServiceNow Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Deltek Ajera Customers sync to ServiceNow customer records?

Yes, Commercient can sync Deltek Ajera Customers to ServiceNow so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the Deltek Ajera and ServiceNow integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Deltek Ajera Credit Notes data appear in ServiceNow for refund and dispute handling?

Commercient can surface Deltek Ajera Credit Notes data inside ServiceNow so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Deltek Ajera Items data be accessed from ServiceNow tickets?

Yes, Commercient can sync Deltek Ajera Items data to ServiceNow so support agents can reference product details, specifications and order history when answering customer product queries.