---
title: 'Deltek Costpoint + ServiceNow'
url: 'https://www.staging38.commercient.com/product/deltek-costpoint-servicenow/'
date: '2026-06-19T10:06:22-04:00'
modified: '2026-06-19T10:06:22-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Deltek Costpoint to ServiceNow, giving your team access to Deltek Costpoint data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Deltek Costpoint and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. Support teams can cross-reference Deltek Costpoint product and order data when handling customer inquiries in ServiceNow.

## What syncs

- Sync Deltek Costpoint Customer Account Status to ServiceNow
- Connect ServiceNow Tickets Resolution to Deltek Costpoint Records
- Import ServiceNow New Contacts into Deltek Costpoint Customers
- Sync Deltek Costpoint Credit Notes to ServiceNow for Dispute Handling
- Export Deltek Costpoint Price Lists to ServiceNow for Order Queries
- Connect Deltek Costpoint Shipment Status to ServiceNow Tickets

## Why Commercient

### Escalation and priority management

Sync Deltek Costpoint customer account tier, credit status and order value to ServiceNow so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect Deltek Costpoint Credit Notes to ServiceNow so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import ServiceNow new customer contacts into Deltek Costpoint Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync Deltek Costpoint contract terms, warranty records and service entitlements to ServiceNow so support agents can verify coverage before committing to a resolution.

## About Deltek Costpoint

Deltek Costpoint is an ERP and project accounting platform for government contractors, managing projects, contracts, compliance, billing, purchasing and financials.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Does Commercient support two-way customer data sync?

Commercient can support syncing Deltek Costpoint Customers to ServiceNow and importing ServiceNow new contacts back into Deltek Costpoint when included in scope. Direction and object coverage depend on project configuration.

### Can Deltek Costpoint Items availability show in ServiceNow for order support?

Commercient can sync Deltek Costpoint Inventory and Items availability to ServiceNow so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can Deltek Costpoint customer account tier sync to ServiceNow for ticket prioritisation?

Commercient can sync Deltek Costpoint customer account tier, credit status or order value to ServiceNow when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can Deltek Costpoint shipment and delivery status be viewed in ServiceNow?

Commercient can surface Deltek Costpoint shipment and delivery status inside ServiceNow so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between Deltek Costpoint and ServiceNow?

Commercient handles customer matching between Deltek Costpoint and ServiceNow using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.