---
title: 'Deltek Costpoint + Zendesk'
url: 'https://www.staging38.commercient.com/product/deltek-costpoint-zendesk/'
date: '2026-06-19T10:06:26-04:00'
modified: '2026-06-19T10:06:26-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Deltek Costpoint to Zendesk, giving your team access to Deltek Costpoint data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Deltek Costpoint and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Support agents can view customer credit status, open orders and invoice history from Zendesk without ERP access.

## What syncs

- Export Deltek Costpoint Price Lists to Zendesk for Order Queries
- Connect Deltek Costpoint Shipment Status to Zendesk Tickets
- Sync Deltek Costpoint Customers to Zendesk Organizations
- Display Deltek Costpoint Invoices Inside Zendesk Tickets
- Access Deltek Costpoint Sales Orders from Zendesk
- Sync Deltek Costpoint Items to Zendesk for Ticket Context

## Why Commercient

### Account management alignment

Keep Deltek Costpoint and Zendesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect Deltek Costpoint order history to Zendesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync Deltek Costpoint Customers to Zendesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display Deltek Costpoint Sales Orders, Invoices and Payments inside Zendesk tickets so support agents can resolve billing and order queries accurately from the support platform.

## About Deltek Costpoint

Deltek Costpoint is an ERP and project accounting platform for government contractors, managing projects, contracts, compliance, billing, purchasing and financials.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### How is customer data matched between Deltek Costpoint and Zendesk?

Commercient handles customer matching between Deltek Costpoint and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zendesk contacts be imported into Deltek Costpoint as Customers?

Commercient can support importing new contacts created in Zendesk into Deltek Costpoint as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between Deltek Costpoint and Zendesk?

Commercient can connect Deltek Costpoint and Zendesk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can Deltek Costpoint order and invoice data appear inside Zendesk Tickets?

Yes, Commercient can surface Deltek Costpoint Sales Orders, Invoices and Payments data inside Zendesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can Deltek Costpoint Customers sync to Zendesk customer records?

Yes, Commercient can sync Deltek Costpoint Customers to Zendesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.