---
title: 'Divalto ERP + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/divalto-erp-freshworks-freshdesk/'
date: '2026-06-19T10:08:23-04:00'
modified: '2026-06-19T10:08:24-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects Divalto ERP to Freshworks Freshdesk, giving your team access to Divalto ERP data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects Divalto ERP and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Customer account data flows from Divalto ERP to Freshworks Freshdesk so support teams always work from current ERP records.

## What syncs

- Sync Divalto ERP Items to Freshworks Freshdesk for Ticket Context
- Update Divalto ERP Customers from Freshworks Freshdesk Account Data
- View Divalto ERP Payments Status in Freshworks Freshdesk Tickets
- Sync Divalto ERP Customer Account Status to Freshworks Freshdesk
- Connect Freshworks Freshdesk Tickets Resolution to Divalto ERP Records
- Import Freshworks Freshdesk New Contacts into Divalto ERP Customers

## Why Commercient

### Support and service management

Keep Divalto ERP Customers records aligned with Freshworks Freshdesk so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface Divalto ERP Invoices, Credit Notes and Payments inside Freshworks Freshdesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync Divalto ERP Sales Orders status and shipment data to Freshworks Freshdesk so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync Divalto ERP customer account tier, credit status and order value to Freshworks Freshdesk so support teams can prioritise tickets and escalate based on account importance.

## About Divalto ERP

Divalto ERP is a business management system for French SMEs in distribution, retail and services, covering sales, inventory, purchasing, CRM and financials.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### How often does the Divalto ERP and Freshworks Freshdesk integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can Divalto ERP Credit Notes data appear in Freshworks Freshdesk for refund and dispute handling?

Commercient can surface Divalto ERP Credit Notes data inside Freshworks Freshdesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can Divalto ERP Items data be accessed from Freshworks Freshdesk tickets?

Yes, Commercient can sync Divalto ERP Items data to Freshworks Freshdesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing Divalto ERP Customers to Freshworks Freshdesk and importing Freshworks Freshdesk new contacts back into Divalto ERP when included in scope. Direction and object coverage depend on project configuration.

### Can Divalto ERP Items availability show in Freshworks Freshdesk for order support?

Commercient can sync Divalto ERP Inventory and Items availability to Freshworks Freshdesk so support agents can check current stock status and expected lead times when handling order-related customer queries.