---
title: 'e-conomic + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/e-conomic-freshworks-freshdesk/'
date: '2026-06-19T10:14:43-04:00'
modified: '2026-06-19T10:14:44-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects e-conomic to Freshworks Freshdesk, giving your team access to e-conomic data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects e-conomic and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. Support agents can view customer credit status, open orders and invoice history from Freshworks Freshdesk without ERP access.

## What syncs

- Export e-conomic Price Groups to Freshworks Freshdesk for Order Queries
- Connect e-conomic Shipment Status to Freshworks Freshdesk Tickets
- Sync e-conomic Customers to Freshworks Freshdesk Companies
- Display e-conomic Invoices Inside Freshworks Freshdesk Tickets
- Access e-conomic Orders from Freshworks Freshdesk
- Sync e-conomic Products to Freshworks Freshdesk for Ticket Context

## Why Commercient

### Account management alignment

Keep e-conomic and Freshworks Freshdesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect e-conomic order history to Freshworks Freshdesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync e-conomic Customers to Freshworks Freshdesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display e-conomic Orders, Invoices and Payments inside Freshworks Freshdesk tickets so support agents can resolve billing and order queries accurately from the support platform.

## About e-conomic

e-conomic is cloud-based accounting software for small and mid-size Nordic businesses, managing invoices, expenses, bank reconciliation, customers and financial reporting.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### How is customer data matched between e-conomic and Freshworks Freshdesk?

Commercient handles customer matching between e-conomic and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into e-conomic as Customers?

Commercient can support importing new contacts created in Freshworks Freshdesk into e-conomic as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between e-conomic and Freshworks Freshdesk?

Commercient can connect e-conomic and Freshworks Freshdesk to sync data such as Customers, Products, Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can e-conomic order and invoice data appear inside Freshworks Freshdesk Tickets?

Yes, Commercient can surface e-conomic Orders, Invoices and Payments data inside Freshworks Freshdesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can e-conomic Customers sync to Freshworks Freshdesk customer records?

Yes, Commercient can sync e-conomic Customers to Freshworks Freshdesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.