---
title: 'e-conomic + Genesys'
url: 'https://www.staging38.commercient.com/product/e-conomic-genesys/'
date: '2026-06-19T10:14:47-04:00'
modified: '2026-06-19T10:14:48-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects e-conomic to Genesys, giving your team access to e-conomic data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects e-conomic and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. Support teams can cross-reference e-conomic product and order data when handling customer inquiries in Genesys.

## What syncs

- Sync e-conomic Customer Account Status to Genesys
- Connect Genesys Tickets Resolution to e-conomic Records
- Import Genesys New Contacts into e-conomic Customers
- Sync e-conomic Credit Notes to Genesys for Dispute Handling
- Export e-conomic Price Groups to Genesys for Order Queries
- Connect e-conomic Shipment Status to Genesys Tickets

## Why Commercient

### Escalation and priority management

Sync e-conomic customer account tier, credit status and order value to Genesys so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect e-conomic Credit Notes to Genesys so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Genesys new customer contacts into e-conomic Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync e-conomic contract terms, warranty records and service entitlements to Genesys so support agents can verify coverage before committing to a resolution.

## About e-conomic

e-conomic is cloud-based accounting software for small and mid-size Nordic businesses, managing invoices, expenses, bank reconciliation, customers and financial reporting.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Does Commercient support two-way customer data sync?

Commercient can support syncing e-conomic Customers to Genesys and importing Genesys new contacts back into e-conomic when included in scope. Direction and object coverage depend on project configuration.

### Can e-conomic Products availability show in Genesys for order support?

Commercient can sync e-conomic Inventory and Products availability to Genesys so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can e-conomic customer account tier sync to Genesys for ticket prioritisation?

Commercient can sync e-conomic customer account tier, credit status or order value to Genesys when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can e-conomic shipment and delivery status be viewed in Genesys?

Commercient can surface e-conomic shipment and delivery status inside Genesys so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between e-conomic and Genesys?

Commercient handles customer matching between e-conomic and Genesys using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.