---
title: 'ECI Deacom + ServiceNow'
url: 'https://www.staging38.commercient.com/product/eci-deacom-servicenow/'
date: '2026-06-19T10:11:22-04:00'
modified: '2026-06-19T10:11:22-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Deacom to ServiceNow, giving your team access to ECI Deacom data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Deacom and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. The connection keeps ServiceNow company and contact records in sync with ECI Deacom customer data.

## What syncs

- Connect ECI Deacom Shipment Status to ServiceNow Tickets
- Sync ECI Deacom Customers to ServiceNow Accounts
- Display ECI Deacom Invoices Inside ServiceNow Tickets
- Access ECI Deacom Sales Orders from ServiceNow
- Sync ECI Deacom Items to ServiceNow for Ticket Context
- Update ECI Deacom Customers from ServiceNow Account Data

## Why Commercient

### Repeat issue identification

Connect ECI Deacom order history to ServiceNow support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync ECI Deacom Customers to ServiceNow so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display ECI Deacom Sales Orders, Invoices and Payments inside ServiceNow tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access ECI Deacom Items and account status from ServiceNow so support teams can answer product, pricing and order questions with current ERP data.

## About ECI Deacom

ECI Deacom is a process manufacturing ERP for food, beverage, chemical and personal care manufacturers, managing formulation, production, inventory, quality and financials.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can new ServiceNow contacts be imported into ECI Deacom as Customers?

Commercient can support importing new contacts created in ServiceNow into ECI Deacom as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between ECI Deacom and ServiceNow?

Commercient can connect ECI Deacom and ServiceNow to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI Deacom order and invoice data appear inside ServiceNow Tickets?

Yes, Commercient can surface ECI Deacom Sales Orders, Invoices and Payments data inside ServiceNow Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can ECI Deacom Customers sync to ServiceNow customer records?

Yes, Commercient can sync ECI Deacom Customers to ServiceNow so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the ECI Deacom and ServiceNow integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.