---
title: 'ECI Horizon + Freshworks Freshsales'
url: 'https://www.staging38.commercient.com/product/eci-horizon-freshworks-freshsales/'
date: '2026-06-19T10:11:43-04:00'
modified: '2026-06-19T10:11:43-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Horizon to Freshworks Freshsales, giving your team access to ECI Horizon data directly within Freshworks Freshsales. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Horizon and Freshworks Freshsales, syncing customer, order and operational data between the ERP and Freshworks Freshsales. This gives different teams the platform they prefer while keeping shared data aligned between ECI Horizon and Freshworks Freshsales.

## What syncs

- Export ECI Horizon Purchase Orders to Freshworks Freshsales
- Connect ECI Horizon Payments to Freshworks Freshsales
- Sync ECI Horizon Credit Notes to Freshworks Freshsales
- Update ECI Horizon Customers from Freshworks Freshsales Data
- Import Freshworks Freshsales Records into ECI Horizon as New Entries
- Sync ECI Horizon Customers to Freshworks Freshsales Account Records

## Why Commercient

### Reporting and data visibility

Sync ECI Horizon transactional data to Freshworks Freshsales so teams have the information they need for reporting, planning and operational decisions.

### Credit note and returns management

Connect ECI Horizon Credit Notes and returns data to Freshworks Freshsales to keep customer account balances and return records aligned between both systems.

### Purchase order management

Export ECI Horizon Purchase Orders to Freshworks Freshsales so procurement and operations teams can manage purchasing from either system with consistent data.

### Payment and cash management

Sync ECI Horizon Payments and receipt data to Freshworks Freshsales so financial records and customer payment status are current in both platforms.

## About ECI Horizon

ECI Horizon is a business management system for lumber and building material dealers, managing inventory, purchasing, sales orders, pricing and financials.

## About Freshworks Freshsales

Freshworks Freshsales is a CRM and sales engagement platform for sales teams, managing contacts, leads, deals, activity tracking and pipeline management.

## Frequently asked questions

### Can ECI Horizon Vendors and Purchase Orders sync to Freshworks Freshsales?

Commercient can support syncing ECI Horizon Vendors and Purchase Orders to Freshworks Freshsales when relevant to the integration workflow. Exact capabilities depend on both systems and the project scope.

### How is the ECI Horizon and Freshworks Freshsales integration scoped and implemented?

Commercient scopes each integration based on the customer's ECI Horizon and Freshworks Freshsales configuration, the objects to be synced and the required sync direction. Timelines and supported objects are agreed during the scoping process.

### Can ECI Horizon Invoices data sync to Freshworks Freshsales?

Yes, Commercient can sync ECI Horizon Invoices data to Freshworks Freshsales when included in scope. Exact field mapping, sync frequency and object coverage are configured per project.

### Can new records created in Freshworks Freshsales be imported into ECI Horizon?

Commercient can support importing new records created in Freshworks Freshsales into ECI Horizon when included in the integration scope. Direction and object coverage depend on project configuration.

### What support does Commercient provide after go-live?

Commercient provides ongoing support for the ECI Horizon and Freshworks Freshsales integration after go-live. Support coverage and response times depend on the customer's support plan and service level agreement.