---
title: 'ECI Horizon + Salesforce Service Cloud'
url: 'https://www.staging38.commercient.com/product/eci-horizon-salesforce-service-cloud/'
date: '2026-06-19T10:11:52-04:00'
modified: '2026-06-19T10:11:52-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Horizon to Salesforce Service Cloud, giving your team access to ECI Horizon data directly within Salesforce Service Cloud. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Horizon and Salesforce Service Cloud, giving sales teams access to ERP customer, order, invoice and inventory data from inside Salesforce Service Cloud. Sales reps can view ECI Horizon Invoices, Sales Orders and Inventory from inside Salesforce Service Cloud to support more informed customer conversations.

## What syncs

- Sync ECI Horizon Customers to Salesforce Service Cloud Accounts
- Display ECI Horizon Invoices in Salesforce Service Cloud
- Access ECI Horizon Items and Inventory from Salesforce Service Cloud
- Export Salesforce Service Cloud Opportunities as ECI Horizon Sales Orders
- Sync ECI Horizon Sales Orders and Status Updates to Salesforce Service Cloud
- Update Salesforce Service Cloud Contacts from ECI Horizon Customer Contacts

## Why Commercient

### Forecast and pipeline accuracy

Align Salesforce Service Cloud deal values and expected close dates with ECI Horizon order and revenue data to give sales managers more accurate pipeline reporting and revenue forecasts.

### Credit and order limit visibility

Sync ECI Horizon customer credit status and order limits to Salesforce Service Cloud so sales reps know a customer's account standing before quoting or accepting new orders.

### Sales rep account management

Connect ECI Horizon Customers account assignments to Salesforce Service Cloud Accounts so sales reps in the CRM always see the accounts they own, with full ERP order and financial context.

### Upsell and cross-sell visibility

Access ECI Horizon purchase history and product usage data in Salesforce Service Cloud so sales teams can identify upsell and cross-sell opportunities based on what customers have previously ordered.

## About ECI Horizon

ECI Horizon is a business management system for lumber and building material dealers, managing inventory, purchasing, sales orders, pricing and financials.

## About Salesforce Service Cloud

Salesforce Service Cloud is a customer service platform for managing cases, tickets, knowledge bases, live chat, field service and service team operations.

## Frequently asked questions

### What data can Commercient connect between ECI Horizon and Salesforce Service Cloud?

Commercient can synchronise key ECI Horizon ERP data with Salesforce Service Cloud, such as Customers, Contacts, Items, Inventory, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI Horizon Customers sync into Salesforce Service Cloud Accounts and Contacts?

Yes, Commercient can sync ECI Horizon Customers into Salesforce Service Cloud as Accounts and Contacts. This gives sales teams access to ERP account data from inside the CRM. Exact field mapping and sync frequency are configured per project.

### Can Salesforce Service Cloud Opportunities be connected back to ECI Horizon as Sales Orders?

Commercient can support connecting Salesforce Service Cloud Opportunities back to ECI Horizon as Sales Orders when included in the integration scope. This allows approved CRM deals to flow into ERP fulfilment workflows. Two-way sync capability depends on project configuration.

### How often does the ECI Horizon and Salesforce Service Cloud sync run?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time and scheduled batch options are available depending on system capabilities and project scope.

### Can sales reps see ECI Horizon Invoices and Payments inside Salesforce Service Cloud?

Yes, Commercient can surface ECI Horizon Invoices and Payments data inside Salesforce Service Cloud so sales reps can review account financial status without leaving the CRM. Exact field display depends on project configuration.