---
title: 'ECI Horizon + Zendesk'
url: 'https://www.staging38.commercient.com/product/eci-horizon-zendesk/'
date: '2026-06-19T10:11:57-04:00'
modified: '2026-06-19T10:11:57-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Horizon to Zendesk, giving your team access to ECI Horizon data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Horizon and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Support agents can view customer credit status, open orders and invoice history from Zendesk without ERP access.

## What syncs

- Export ECI Horizon Price Lists to Zendesk for Order Queries
- Connect ECI Horizon Shipment Status to Zendesk Tickets
- Sync ECI Horizon Customers to Zendesk Organizations
- Display ECI Horizon Invoices Inside Zendesk Tickets
- Access ECI Horizon Sales Orders from Zendesk
- Sync ECI Horizon Items to Zendesk for Ticket Context

## Why Commercient

### Account management alignment

Keep ECI Horizon and Zendesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect ECI Horizon order history to Zendesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync ECI Horizon Customers to Zendesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display ECI Horizon Sales Orders, Invoices and Payments inside Zendesk tickets so support agents can resolve billing and order queries accurately from the support platform.

## About ECI Horizon

ECI Horizon is a business management system for lumber and building material dealers, managing inventory, purchasing, sales orders, pricing and financials.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### How is customer data matched between ECI Horizon and Zendesk?

Commercient handles customer matching between ECI Horizon and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zendesk contacts be imported into ECI Horizon as Customers?

Commercient can support importing new contacts created in Zendesk into ECI Horizon as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between ECI Horizon and Zendesk?

Commercient can connect ECI Horizon and Zendesk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI Horizon order and invoice data appear inside Zendesk Tickets?

Yes, Commercient can surface ECI Horizon Sales Orders, Invoices and Payments data inside Zendesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can ECI Horizon Customers sync to Zendesk customer records?

Yes, Commercient can sync ECI Horizon Customers to Zendesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.