---
title: 'ECI Horizon + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/eci-horizon-zoom-contact-center/'
date: '2026-06-19T10:12:02-04:00'
modified: '2026-06-19T10:12:03-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Horizon to Zoom Contact Center, giving your team access to ECI Horizon data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Horizon and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live ECI Horizon data.

## What syncs

- Connect Zoom Contact Center Tickets Resolution to ECI Horizon Records
- Import Zoom Contact Center New Contacts into ECI Horizon Customers
- Sync ECI Horizon Credit Notes to Zoom Contact Center for Dispute Handling
- Export ECI Horizon Price Lists to Zoom Contact Center for Order Queries
- Connect ECI Horizon Shipment Status to Zoom Contact Center Tickets
- Sync ECI Horizon Customers to Zoom Contact Center Customers

## Why Commercient

### Product return and credit handling

Connect ECI Horizon Credit Notes to Zoom Contact Center so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zoom Contact Center new customer contacts into ECI Horizon Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync ECI Horizon contract terms, warranty records and service entitlements to Zoom Contact Center so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep ECI Horizon and Zoom Contact Center aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About ECI Horizon

ECI Horizon is a business management system for lumber and building material dealers, managing inventory, purchasing, sales orders, pricing and financials.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can ECI Horizon Items availability show in Zoom Contact Center for order support?

Commercient can sync ECI Horizon Inventory and Items availability to Zoom Contact Center so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can ECI Horizon customer account tier sync to Zoom Contact Center for ticket prioritisation?

Commercient can sync ECI Horizon customer account tier, credit status or order value to Zoom Contact Center when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can ECI Horizon shipment and delivery status be viewed in Zoom Contact Center?

Commercient can surface ECI Horizon shipment and delivery status inside Zoom Contact Center so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between ECI Horizon and Zoom Contact Center?

Commercient handles customer matching between ECI Horizon and Zoom Contact Center using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zoom Contact Center contacts be imported into ECI Horizon as Customers?

Commercient can support importing new contacts created in Zoom Contact Center into ECI Horizon as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.