---
title: 'ECI JobBOSS² + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/eci-jobboss%c2%b2-freshworks-freshdesk/'
date: '2026-06-19T10:36:28-04:00'
modified: '2026-06-19T10:36:28-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI JobBOSS² to Freshworks Freshdesk, giving your team access to ECI JobBOSS² data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI JobBOSS² and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. When a ticket relates to an order or invoice, agents can view the ECI JobBOSS² record directly from Freshworks Freshdesk.

## What syncs

- Update ECI JobBOSS² Customers from Freshworks Freshdesk Account Data
- View ECI JobBOSS² Payments Status in Freshworks Freshdesk Tickets
- Sync ECI JobBOSS² Customer Account Status to Freshworks Freshdesk
- Connect Freshworks Freshdesk Tickets Resolution to ECI JobBOSS² Records
- Import Freshworks Freshdesk New Contacts into ECI JobBOSS² Customers
- Sync ECI JobBOSS² Credit Notes to Freshworks Freshdesk for Dispute Handling

## Why Commercient

### Billing query resolution

Surface ECI JobBOSS² Invoices, Credit Notes and Payments inside Freshworks Freshdesk tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync ECI JobBOSS² Sales Orders status and shipment data to Freshworks Freshdesk so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync ECI JobBOSS² customer account tier, credit status and order value to Freshworks Freshdesk so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect ECI JobBOSS² Credit Notes to Freshworks Freshdesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

## About ECI JobBOSS²

ECI JobBOSS² is a job shop management and ERP solution for custom and contract manufacturers, covering quoting, scheduling, shop floor tracking, purchasing and accounting.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can ECI JobBOSS² Credit Notes data appear in Freshworks Freshdesk for refund and dispute handling?

Commercient can surface ECI JobBOSS² Credit Notes data inside Freshworks Freshdesk so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can ECI JobBOSS² Items data be accessed from Freshworks Freshdesk tickets?

Yes, Commercient can sync ECI JobBOSS² Items data to Freshworks Freshdesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing ECI JobBOSS² Customers to Freshworks Freshdesk and importing Freshworks Freshdesk new contacts back into ECI JobBOSS² when included in scope. Direction and object coverage depend on project configuration.

### Can ECI JobBOSS² Items availability show in Freshworks Freshdesk for order support?

Commercient can sync ECI JobBOSS² Inventory and Items availability to Freshworks Freshdesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can ECI JobBOSS² customer account tier sync to Freshworks Freshdesk for ticket prioritisation?

Commercient can sync ECI JobBOSS² customer account tier, credit status or order value to Freshworks Freshdesk when included in scope, helping support teams prioritise and route tickets based on customer importance.