---
title: 'ECI JobBOSS² + ServiceNow'
url: 'https://www.staging38.commercient.com/product/eci-jobboss%c2%b2-servicenow/'
date: '2026-06-19T10:36:18-04:00'
modified: '2026-06-19T10:36:18-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI JobBOSS² to ServiceNow, giving your team access to ECI JobBOSS² data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI JobBOSS² and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. Customer account data flows from ECI JobBOSS² to ServiceNow so support teams always work from current ERP records.

## What syncs

- Sync ECI JobBOSS² Items to ServiceNow for Ticket Context
- Update ECI JobBOSS² Customers from ServiceNow Account Data
- View ECI JobBOSS² Payments Status in ServiceNow Tickets
- Sync ECI JobBOSS² Customer Account Status to ServiceNow
- Connect ServiceNow Tickets Resolution to ECI JobBOSS² Records
- Import ServiceNow New Contacts into ECI JobBOSS² Customers

## Why Commercient

### Support and service management

Keep ECI JobBOSS² Customers records aligned with ServiceNow so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface ECI JobBOSS² Invoices, Credit Notes and Payments inside ServiceNow tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

### Order status and fulfilment visibility

Sync ECI JobBOSS² Sales Orders status and shipment data to ServiceNow so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync ECI JobBOSS² customer account tier, credit status and order value to ServiceNow so support teams can prioritise tickets and escalate based on account importance.

## About ECI JobBOSS²

ECI JobBOSS² is a job shop management and ERP solution for custom and contract manufacturers, covering quoting, scheduling, shop floor tracking, purchasing and accounting.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### How often does the ECI JobBOSS² and ServiceNow integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can ECI JobBOSS² Credit Notes data appear in ServiceNow for refund and dispute handling?

Commercient can surface ECI JobBOSS² Credit Notes data inside ServiceNow so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can ECI JobBOSS² Items data be accessed from ServiceNow tickets?

Yes, Commercient can sync ECI JobBOSS² Items data to ServiceNow so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing ECI JobBOSS² Customers to ServiceNow and importing ServiceNow new contacts back into ECI JobBOSS² when included in scope. Direction and object coverage depend on project configuration.

### Can ECI JobBOSS² Items availability show in ServiceNow for order support?

Commercient can sync ECI JobBOSS² Inventory and Items availability to ServiceNow so support agents can check current stock status and expected lead times when handling order-related customer queries.