---
title: 'ECI JobBOSS² + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/eci-jobboss%c2%b2-zoom-contact-center/'
date: '2026-06-19T10:36:32-04:00'
modified: '2026-06-19T10:36:33-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI JobBOSS² to Zoom Contact Center, giving your team access to ECI JobBOSS² data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI JobBOSS² and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. The connection keeps Zoom Contact Center company and contact records in sync with ECI JobBOSS² customer data.

## What syncs

- Connect ECI JobBOSS² Shipment Status to Zoom Contact Center Tickets
- Sync ECI JobBOSS² Customers to Zoom Contact Center Customers
- Display ECI JobBOSS² Invoices Inside Zoom Contact Center Tickets
- Access ECI JobBOSS² Sales Orders from Zoom Contact Center
- Sync ECI JobBOSS² Items to Zoom Contact Center for Ticket Context
- Update ECI JobBOSS² Customers from Zoom Contact Center Account Data

## Why Commercient

### Repeat issue identification

Connect ECI JobBOSS² order history to Zoom Contact Center support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync ECI JobBOSS² Customers to Zoom Contact Center so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display ECI JobBOSS² Sales Orders, Invoices and Payments inside Zoom Contact Center tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access ECI JobBOSS² Items and account status from Zoom Contact Center so support teams can answer product, pricing and order questions with current ERP data.

## About ECI JobBOSS²

ECI JobBOSS² is a job shop management and ERP solution for custom and contract manufacturers, covering quoting, scheduling, shop floor tracking, purchasing and accounting.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can new Zoom Contact Center contacts be imported into ECI JobBOSS² as Customers?

Commercient can support importing new contacts created in Zoom Contact Center into ECI JobBOSS² as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between ECI JobBOSS² and Zoom Contact Center?

Commercient can connect ECI JobBOSS² and Zoom Contact Center to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI JobBOSS² order and invoice data appear inside Zoom Contact Center Tickets?

Yes, Commercient can surface ECI JobBOSS² Sales Orders, Invoices and Payments data inside Zoom Contact Center Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can ECI JobBOSS² Customers sync to Zoom Contact Center customer records?

Yes, Commercient can sync ECI JobBOSS² Customers to Zoom Contact Center so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the ECI JobBOSS² and Zoom Contact Center integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.