---
title: 'ECI M1 + Apptivo'
url: 'https://www.staging38.commercient.com/product/eci-m1-apptivo/'
date: '2026-06-19T10:12:08-04:00'
modified: '2026-06-19T10:12:08-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI M1 to Apptivo, giving your team access to ECI M1 data directly within Apptivo. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI M1 and Apptivo, giving sales teams access to ERP customer, order, invoice and inventory data from inside Apptivo. The integration supports customisable sync frequency and field mapping to match the specific needs of each sales team.

## What syncs

- Connect ECI M1 Quotes to Apptivo Opportunities
- Sync ECI M1 Customers to Apptivo Customers
- Display ECI M1 Invoices in Apptivo
- Access ECI M1 Items and Inventory from Apptivo
- Export Apptivo Opportunities as ECI M1 Sales Orders
- Sync ECI M1 Sales Orders and Status Updates to Apptivo

## Why Commercient

### Sales rep account management

Connect ECI M1 Customers account assignments to Apptivo Customers so sales reps in the CRM always see the accounts they own, with full ERP order and financial context.

### Upsell and cross-sell visibility

Access ECI M1 purchase history and product usage data in Apptivo so sales teams can identify upsell and cross-sell opportunities based on what customers have previously ordered.

### Territory and region alignment

Sync ECI M1 customer region and territory data to Apptivo so account assignments, territory reports and sales coverage in the CRM reflect the ERP's customer classification.

### Customer contact sync

Sync ECI M1 Contacts to Apptivo Contacts so both platforms share accurate individual contact information, phone numbers, email addresses and roles for each customer account.

## About ECI M1

ECI M1 is a manufacturing ERP for small and mid-size job shops and make-to-order manufacturers, managing production scheduling, BOM, inventory, purchasing and accounting.

## About Apptivo

Apptivo is a cloud CRM and business management platform for small businesses, managing contacts, leads, opportunities, projects, invoices and customer communication.

## Frequently asked questions

### What happens if a customer already exists in both ECI M1 and Apptivo?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.

### What data can Commercient connect between ECI M1 and Apptivo?

Commercient can synchronise key ECI M1 ERP data with Apptivo, such as Customers, Contacts, Items, Inventory, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI M1 Customers sync into Apptivo Customers and Contacts?

Yes, Commercient can sync ECI M1 Customers into Apptivo as Customers and Contacts. This gives sales teams access to ERP account data from inside the CRM. Exact field mapping and sync frequency are configured per project.

### Can Apptivo Opportunities be connected back to ECI M1 as Sales Orders?

Commercient can support connecting Apptivo Opportunities back to ECI M1 as Sales Orders when included in the integration scope. This allows approved CRM deals to flow into ERP fulfilment workflows. Two-way sync capability depends on project configuration.

### How often does the ECI M1 and Apptivo sync run?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time and scheduled batch options are available depending on system capabilities and project scope.