---
title: 'ECI M1 + Genesys'
url: 'https://www.staging38.commercient.com/product/eci-m1-genesys/'
date: '2026-06-19T10:12:35-04:00'
modified: '2026-06-19T10:12:35-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI M1 to Genesys, giving your team access to ECI M1 data directly within Genesys. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI M1 and Genesys, surfacing ERP customer, order and invoice data inside Genesys for support teams. The connection keeps Genesys company and contact records in sync with ECI M1 customer data.

## What syncs

- Connect ECI M1 Shipment Status to Genesys Tickets
- Sync ECI M1 Customers to Genesys Customers
- Display ECI M1 Invoices Inside Genesys Tickets
- Access ECI M1 Sales Orders from Genesys
- Sync ECI M1 Items to Genesys for Ticket Context
- Update ECI M1 Customers from Genesys Account Data

## Why Commercient

### Repeat issue identification

Connect ECI M1 order history to Genesys support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync ECI M1 Customers to Genesys so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display ECI M1 Sales Orders, Invoices and Payments inside Genesys tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access ECI M1 Items and account status from Genesys so support teams can answer product, pricing and order questions with current ERP data.

## About ECI M1

ECI M1 is a manufacturing ERP for small and mid-size job shops and make-to-order manufacturers, managing production scheduling, BOM, inventory, purchasing and accounting.

## About Genesys

Genesys is a cloud contact centre and customer experience platform, managing inbound and outbound calls, chat, email, IVR, workforce management and customer journeys.

## Frequently asked questions

### Can new Genesys contacts be imported into ECI M1 as Customers?

Commercient can support importing new contacts created in Genesys into ECI M1 as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between ECI M1 and Genesys?

Commercient can connect ECI M1 and Genesys to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI M1 order and invoice data appear inside Genesys Tickets?

Yes, Commercient can surface ECI M1 Sales Orders, Invoices and Payments data inside Genesys Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can ECI M1 Customers sync to Genesys customer records?

Yes, Commercient can sync ECI M1 Customers to Genesys so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the ECI M1 and Genesys integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.