---
title: 'ECI M1 + Microsoft Dynamics 365 Field Service'
url: 'https://www.staging38.commercient.com/product/eci-m1-microsoft-dynamics-365-field-service/'
date: '2026-06-19T10:12:12-04:00'
modified: '2026-06-19T10:12:12-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI M1 to Microsoft Dynamics 365 Field Service, giving your team access to ECI M1 data directly within Microsoft Dynamics 365 Field Service. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI M1 and Microsoft Dynamics 365 Field Service, giving field service teams access to ERP customer, equipment and order data from inside Microsoft Dynamics 365 Field Service. This gives dispatchers and field technicians the account information they need without switching between systems.

## What syncs

- Import Microsoft Dynamics 365 Field Service Estimates into ECI M1 as Quotes
- Sync ECI M1 Vendors to Microsoft Dynamics 365 Field Service Parts and Supplier Data
- Connect Microsoft Dynamics 365 Field Service Invoices to ECI M1 Invoices
- Sync ECI M1 Customer Payment Status to Microsoft Dynamics 365 Field Service
- Export ECI M1 Purchase Orders Linked to Microsoft Dynamics 365 Field Service Jobs
- Sync ECI M1 Customers to Microsoft Dynamics 365 Field Service Customer Records

## Why Commercient

### New customer setup

Connect Microsoft Dynamics 365 Field Service new customer records to ECI M1 Customers so customers added in the field service platform are immediately available for billing and order management in the ERP.

### Payment and balance status

Surface ECI M1 Payments and outstanding invoice balances inside Microsoft Dynamics 365 Field Service so technicians and managers know a customer's payment status before completing a job or taking payment.

### Purchase order management

Connect Microsoft Dynamics 365 Field Service Jobs parts requirements to ECI M1 Purchase Orders so field service job parts needs create purchase orders in the ERP for procurement.

### Job cost and margin tracking

Sync Microsoft Dynamics 365 Field Service job labour, parts and time data to ECI M1 so actual job costs can be reconciled against estimates and margin tracked across the service operation.

## About ECI M1

ECI M1 is a manufacturing ERP for small and mid-size job shops and make-to-order manufacturers, managing production scheduling, BOM, inventory, purchasing and accounting.

## About Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is a field service management platform for scheduling, dispatching, managing work orders and tracking field technicians and service resources.

## Frequently asked questions

### Does Commercient support two-way data flow between ECI M1 and Microsoft Dynamics 365 Field Service?

Commercient can support two-way data flow for Customers, Items, Jobs and Invoices between ECI M1 and Microsoft Dynamics 365 Field Service when configured. Exact two-way capabilities depend on the systems and integration scope.

### Can ECI M1 Purchase Orders be created from Microsoft Dynamics 365 Field Service Jobs parts requirements?

Commercient can support connecting Microsoft Dynamics 365 Field Service parts requirements from Jobs to ECI M1 Purchase Orders when included in scope. This allows field service jobs to trigger ERP procurement workflows automatically.

### Can Microsoft Dynamics 365 Field Service Jobs job costs flow back to ECI M1 for financial reporting?

Commercient can support syncing Microsoft Dynamics 365 Field Service Jobs labour, parts and cost data back to ECI M1 when included in scope. This helps finance teams report on service margins and job profitability from ERP records.

### How is customer data matched between ECI M1 and Microsoft Dynamics 365 Field Service?

Commercient handles customer matching between ECI M1 and Microsoft Dynamics 365 Field Service using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process to prevent duplicate records.

### Can Microsoft Dynamics 365 Field Service estimates sync to ECI M1 as Quotes?

Commercient can support syncing Microsoft Dynamics 365 Field Service estimates or quotes to ECI M1 as Quotes when included in the integration scope. This keeps quoting activity consistent between the field service platform and the ERP.