---
title: 'ECI M1 + Microsoft Dynamics 365'
url: 'https://www.staging38.commercient.com/product/eci-m1-microsoft-dynamics-365/'
date: '2026-06-19T10:12:17-04:00'
modified: '2026-06-19T10:12:17-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI M1 to Microsoft Dynamics 365, giving your team access to ECI M1 data directly within Microsoft Dynamics 365. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI M1 and Microsoft Dynamics 365, giving sales teams access to ERP customer, order, invoice and inventory data from inside Microsoft Dynamics 365. Sales reps get a complete view of ECI M1 account history — orders, invoices, payments and product data — without switching platforms.

## What syncs

- Sync ECI M1 Credit Notes to Microsoft Dynamics 365
- Import Microsoft Dynamics 365 Contacts as ECI M1 Customer Contacts
- Connect ECI M1 Quotes to Microsoft Dynamics 365 Opportunities
- Sync ECI M1 Customers to Microsoft Dynamics 365 Accounts
- Display ECI M1 Invoices in Microsoft Dynamics 365
- Access ECI M1 Items and Inventory from Microsoft Dynamics 365

## Why Commercient

### Customer account visibility

Connect ECI M1 Customers to Microsoft Dynamics 365 Accounts and Contacts so sales teams can view ERP customer data from inside the CRM and manage relationships with accurate account information.

### Sales order history

Sync ECI M1 Sales Orders, Invoices and Order History to Microsoft Dynamics 365 so sales reps can review order status and customer purchase activity without leaving the CRM.

### Product and inventory visibility

Access ECI M1 Items, Inventory and Price Lists from Microsoft Dynamics 365 so sales teams can check product availability and provide accurate information to customers.

### Deal-to-order workflow

Connect Microsoft Dynamics 365 Opportunities back to ECI M1 as Sales Orders so approved deals can move into ERP fulfilment workflows when included in the integration scope.

## About ECI M1

ECI M1 is a manufacturing ERP for small and mid-size job shops and make-to-order manufacturers, managing production scheduling, BOM, inventory, purchasing and accounting.

## About Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud CRM and business application platform for managing sales, customer service, marketing, field service and business operations.

## Frequently asked questions

### How is the ECI M1 and Microsoft Dynamics 365 integration scoped and implemented?

Commercient scopes each integration project based on the customer's ECI M1 and Microsoft Dynamics 365 configuration, the objects to be synced, and the required sync direction. Implementation timelines and supported objects are agreed during the scoping process.

### Can ECI M1 Sales Orders history sync to Microsoft Dynamics 365 account records?

Yes, Commercient can sync ECI M1 Sales Orders history to Microsoft Dynamics 365 Accounts records so sales reps can review a customer's order activity, status and history from inside the CRM. Exact object mapping and frequency are configured per project.

### What happens if a customer already exists in both ECI M1 and Microsoft Dynamics 365?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.

### What data can Commercient connect between ECI M1 and Microsoft Dynamics 365?

Commercient can synchronise key ECI M1 ERP data with Microsoft Dynamics 365, such as Customers, Contacts, Items, Inventory, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI M1 Customers sync into Microsoft Dynamics 365 Accounts and Contacts?

Yes, Commercient can sync ECI M1 Customers into Microsoft Dynamics 365 as Accounts and Contacts. This gives sales teams access to ERP account data from inside the CRM. Exact field mapping and sync frequency are configured per project.