---
title: 'ECI M1 + ServiceNow'
url: 'https://www.staging38.commercient.com/product/eci-m1-servicenow/'
date: '2026-06-19T10:12:24-04:00'
modified: '2026-06-19T10:12:24-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI M1 to ServiceNow, giving your team access to ECI M1 data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI M1 and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. Support teams can cross-reference ECI M1 product and order data when handling customer inquiries in ServiceNow.

## What syncs

- Sync ECI M1 Customer Account Status to ServiceNow
- Connect ServiceNow Tickets Resolution to ECI M1 Records
- Import ServiceNow New Contacts into ECI M1 Customers
- Sync ECI M1 Credit Notes to ServiceNow for Dispute Handling
- Export ECI M1 Price Lists to ServiceNow for Order Queries
- Connect ECI M1 Shipment Status to ServiceNow Tickets

## Why Commercient

### Escalation and priority management

Sync ECI M1 customer account tier, credit status and order value to ServiceNow so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect ECI M1 Credit Notes to ServiceNow so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import ServiceNow new customer contacts into ECI M1 Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync ECI M1 contract terms, warranty records and service entitlements to ServiceNow so support agents can verify coverage before committing to a resolution.

## About ECI M1

ECI M1 is a manufacturing ERP for small and mid-size job shops and make-to-order manufacturers, managing production scheduling, BOM, inventory, purchasing and accounting.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Does Commercient support two-way customer data sync?

Commercient can support syncing ECI M1 Customers to ServiceNow and importing ServiceNow new contacts back into ECI M1 when included in scope. Direction and object coverage depend on project configuration.

### Can ECI M1 Items availability show in ServiceNow for order support?

Commercient can sync ECI M1 Inventory and Items availability to ServiceNow so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can ECI M1 customer account tier sync to ServiceNow for ticket prioritisation?

Commercient can sync ECI M1 customer account tier, credit status or order value to ServiceNow when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can ECI M1 shipment and delivery status be viewed in ServiceNow?

Commercient can surface ECI M1 shipment and delivery status inside ServiceNow so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between ECI M1 and ServiceNow?

Commercient handles customer matching between ECI M1 and ServiceNow using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.