---
title: 'ECI M1 + Zendesk'
url: 'https://www.staging38.commercient.com/product/eci-m1-zendesk/'
date: '2026-06-19T10:12:28-04:00'
modified: '2026-06-19T10:12:28-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI M1 to Zendesk, giving your team access to ECI M1 data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI M1 and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. Support agents can view customer credit status, open orders and invoice history from Zendesk without ERP access.

## What syncs

- Export ECI M1 Price Lists to Zendesk for Order Queries
- Connect ECI M1 Shipment Status to Zendesk Tickets
- Sync ECI M1 Customers to Zendesk Organizations
- Display ECI M1 Invoices Inside Zendesk Tickets
- Access ECI M1 Sales Orders from Zendesk
- Sync ECI M1 Items to Zendesk for Ticket Context

## Why Commercient

### Account management alignment

Keep ECI M1 and Zendesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect ECI M1 order history to Zendesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync ECI M1 Customers to Zendesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

### Order and invoice history

Display ECI M1 Sales Orders, Invoices and Payments inside Zendesk tickets so support agents can resolve billing and order queries accurately from the support platform.

## About ECI M1

ECI M1 is a manufacturing ERP for small and mid-size job shops and make-to-order manufacturers, managing production scheduling, BOM, inventory, purchasing and accounting.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### How is customer data matched between ECI M1 and Zendesk?

Commercient handles customer matching between ECI M1 and Zendesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Zendesk contacts be imported into ECI M1 as Customers?

Commercient can support importing new contacts created in Zendesk into ECI M1 as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between ECI M1 and Zendesk?

Commercient can connect ECI M1 and Zendesk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI M1 order and invoice data appear inside Zendesk Tickets?

Yes, Commercient can surface ECI M1 Sales Orders, Invoices and Payments data inside Zendesk Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can ECI M1 Customers sync to Zendesk customer records?

Yes, Commercient can sync ECI M1 Customers to Zendesk so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.