---
title: 'ECI Macola + Blackbaud CRM'
url: 'https://www.staging38.commercient.com/product/eci-macola-blackbaud-crm/'
date: '2026-06-19T10:38:08-04:00'
modified: '2026-06-19T10:38:08-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Macola to Blackbaud CRM, giving your team access to ECI Macola data directly within Blackbaud CRM. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Macola and Blackbaud CRM, giving sales teams access to ERP customer, order, invoice and inventory data from inside Blackbaud CRM. The integration can support both ERP-to-CRM and CRM-to-ERP sync directions, with objects and frequency defined per project scope.

## What syncs

- Update Blackbaud CRM Contacts from ECI Macola Customer Contacts
- View ECI Macola Inventory in Blackbaud CRM
- Sync ECI Macola Payments to Blackbaud CRM Account Records
- Access ECI Macola Price Lists from Blackbaud CRM
- Sync ECI Macola Credit Notes to Blackbaud CRM
- Import Blackbaud CRM Contacts as ECI Macola Customer Contacts

## Why Commercient

### Quote-to-order workflow

Connect Blackbaud CRM Quotes to ECI Macola Sales Orders so sales quotes approved in the CRM can create ERP orders and trigger fulfilment without re-entry.

### Account health monitoring

Sync ECI Macola payment status, open Sales Orders and credit data to Blackbaud CRM so account managers can flag at-risk accounts and prioritise renewals based on financial history.

### New customer onboarding

Connect Blackbaud CRM new Companies to ECI Macola Customers so new customers created in the CRM are available in the ERP for billing, order processing and fulfilment.

### Pricing and discount visibility

Sync ECI Macola Price Lists to Blackbaud CRM so sales reps can reference current pricing, discount tiers and customer-specific rates from inside the CRM without ERP access.

## About ECI Macola

ECI Macola is an ERP system for discrete and process manufacturers and distributors, managing financials, inventory, production, quality and order management.

## About Blackbaud CRM

Blackbaud CRM is a constituent relationship management platform for large nonprofits, managing donors, gifts, campaigns, events, memberships and fundraising data.

## Frequently asked questions

### Can ECI Macola Items and Inventory be accessed from Blackbaud CRM?

Yes, Commercient can sync ECI Macola Items and Inventory to Blackbaud CRM so sales teams can check product availability and pricing from inside the CRM. Supported objects and sync direction depend on project scope.

### Does Commercient support two-way sync between ECI Macola and Blackbaud CRM?

Commercient can support bidirectional sync between ECI Macola and Blackbaud CRM, such as ERP-to-CRM customer data and CRM-to-ERP deal-to-order workflows. Two-way sync capability and object coverage depend on the systems involved and the integration scope.

### Can ECI Macola Price Lists sync to Blackbaud CRM for sales quoting?

Yes, Commercient can sync ECI Macola Price Lists to Blackbaud CRM so sales reps have access to current pricing, discount tiers and customer-specific rates from inside the CRM. Exact mapping depends on project configuration.

### Can Commercient support dashboards or reporting from ECI Macola data in Blackbaud CRM?

Commercient can support surfacing ECI Macola data inside Blackbaud CRM views so teams can build account-level reports using ERP financial and transactional data. Custom dashboards and automated alerts depend on the CRM platform and project scope.

### How is the ECI Macola and Blackbaud CRM integration scoped and implemented?

Commercient scopes each integration project based on the customer's ECI Macola and Blackbaud CRM configuration, the objects to be synced, and the required sync direction. Implementation timelines and supported objects are agreed during the scoping process.