---
title: 'ECI Macola + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/eci-macola-freshworks-freshdesk/'
date: '2026-06-19T10:38:39-04:00'
modified: '2026-06-19T10:38:39-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Macola to Freshworks Freshdesk, giving your team access to ECI Macola data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Macola and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. New customer accounts created in ECI Macola can be reflected in Freshworks Freshdesk so support teams have the full customer picture from the start.

## What syncs

- Sync ECI Macola Credit Notes to Freshworks Freshdesk for Dispute Handling
- Export ECI Macola Price Lists to Freshworks Freshdesk for Order Queries
- Connect ECI Macola Shipment Status to Freshworks Freshdesk Tickets
- Sync ECI Macola Customers to Freshworks Freshdesk Companies
- Display ECI Macola Invoices Inside Freshworks Freshdesk Tickets
- Access ECI Macola Sales Orders from Freshworks Freshdesk

## Why Commercient

### Contract and warranty visibility

Sync ECI Macola contract terms, warranty records and service entitlements to Freshworks Freshdesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep ECI Macola and Freshworks Freshdesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect ECI Macola order history to Freshworks Freshdesk support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync ECI Macola Customers to Freshworks Freshdesk so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

## About ECI Macola

ECI Macola is an ERP system for discrete and process manufacturers and distributors, managing financials, inventory, production, quality and order management.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can ECI Macola shipment and delivery status be viewed in Freshworks Freshdesk?

Commercient can surface ECI Macola shipment and delivery status inside Freshworks Freshdesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between ECI Macola and Freshworks Freshdesk?

Commercient handles customer matching between ECI Macola and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into ECI Macola as Customers?

Commercient can support importing new contacts created in Freshworks Freshdesk into ECI Macola as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between ECI Macola and Freshworks Freshdesk?

Commercient can connect ECI Macola and Freshworks Freshdesk to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI Macola order and invoice data appear inside Freshworks Freshdesk Tickets?

Yes, Commercient can surface ECI Macola Sales Orders, Invoices and Payments data inside Freshworks Freshdesk Tickets so support agents can resolve billing and order queries accurately without ERP access.