---
title: 'ECI Macola + Salesforce Service Cloud'
url: 'https://www.staging38.commercient.com/product/eci-macola-salesforce-service-cloud/'
date: '2026-06-19T10:38:28-04:00'
modified: '2026-06-19T10:38:28-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Macola to Salesforce Service Cloud, giving your team access to ECI Macola data directly within Salesforce Service Cloud. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Macola and Salesforce Service Cloud, giving sales teams access to ERP customer, order, invoice and inventory data from inside Salesforce Service Cloud. The connection gives account teams a unified view of customer financial history without leaving Salesforce Service Cloud.

## What syncs

- Export Salesforce Service Cloud Opportunities as ECI Macola Sales Orders
- Sync ECI Macola Sales Orders and Status Updates to Salesforce Service Cloud
- Update Salesforce Service Cloud Contacts from ECI Macola Customer Contacts
- View ECI Macola Inventory in Salesforce Service Cloud
- Sync ECI Macola Payments to Salesforce Service Cloud Account Records
- Access ECI Macola Price Lists from Salesforce Service Cloud

## Why Commercient

### Forecast and pipeline accuracy

Align Salesforce Service Cloud deal values and expected close dates with ECI Macola order and revenue data to give sales managers more accurate pipeline reporting and revenue forecasts.

### Credit and order limit visibility

Sync ECI Macola customer credit status and order limits to Salesforce Service Cloud so sales reps know a customer's account standing before quoting or accepting new orders.

### Sales rep account management

Connect ECI Macola Customers account assignments to Salesforce Service Cloud Accounts so sales reps in the CRM always see the accounts they own, with full ERP order and financial context.

### Upsell and cross-sell visibility

Access ECI Macola purchase history and product usage data in Salesforce Service Cloud so sales teams can identify upsell and cross-sell opportunities based on what customers have previously ordered.

## About ECI Macola

ECI Macola is an ERP system for discrete and process manufacturers and distributors, managing financials, inventory, production, quality and order management.

## About Salesforce Service Cloud

Salesforce Service Cloud is a customer service platform for managing cases, tickets, knowledge bases, live chat, field service and service team operations.

## Frequently asked questions

### How often does the ECI Macola and Salesforce Service Cloud sync run?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time and scheduled batch options are available depending on system capabilities and project scope.

### Can sales reps see ECI Macola Invoices and Payments inside Salesforce Service Cloud?

Yes, Commercient can surface ECI Macola Invoices and Payments data inside Salesforce Service Cloud so sales reps can review account financial status without leaving the CRM. Exact field display depends on project configuration.

### Can ECI Macola Items and Inventory be accessed from Salesforce Service Cloud?

Yes, Commercient can sync ECI Macola Items and Inventory to Salesforce Service Cloud so sales teams can check product availability and pricing from inside the CRM. Supported objects and sync direction depend on project scope.

### Does Commercient support two-way sync between ECI Macola and Salesforce Service Cloud?

Commercient can support bidirectional sync between ECI Macola and Salesforce Service Cloud, such as ERP-to-CRM customer data and CRM-to-ERP deal-to-order workflows. Two-way sync capability and object coverage depend on the systems involved and the integration scope.

### Can ECI Macola Price Lists sync to Salesforce Service Cloud for sales quoting?

Yes, Commercient can sync ECI Macola Price Lists to Salesforce Service Cloud so sales reps have access to current pricing, discount tiers and customer-specific rates from inside the CRM. Exact mapping depends on project configuration.