---
title: 'ECI Macola + ServiceNow'
url: 'https://www.staging38.commercient.com/product/eci-macola-servicenow/'
date: '2026-06-19T10:38:29-04:00'
modified: '2026-06-19T10:38:29-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Macola to ServiceNow, giving your team access to ECI Macola data directly within ServiceNow. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Macola and ServiceNow, surfacing ERP customer, order and invoice data inside ServiceNow for support teams. New customer accounts created in ECI Macola can be reflected in ServiceNow so support teams have the full customer picture from the start.

## What syncs

- Sync ECI Macola Credit Notes to ServiceNow for Dispute Handling
- Export ECI Macola Price Lists to ServiceNow for Order Queries
- Connect ECI Macola Shipment Status to ServiceNow Tickets
- Sync ECI Macola Customers to ServiceNow Accounts
- Display ECI Macola Invoices Inside ServiceNow Tickets
- Access ECI Macola Sales Orders from ServiceNow

## Why Commercient

### Contract and warranty visibility

Sync ECI Macola contract terms, warranty records and service entitlements to ServiceNow so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep ECI Macola and ServiceNow aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

### Repeat issue identification

Connect ECI Macola order history to ServiceNow support records so agents can identify if recurring issues are linked to specific products, batches or delivery routes.

### Customer account visibility

Sync ECI Macola Customers to ServiceNow so support agents can view account history, billing contact and order status alongside open tickets without ERP access.

## About ECI Macola

ECI Macola is an ERP system for discrete and process manufacturers and distributors, managing financials, inventory, production, quality and order management.

## About ServiceNow

ServiceNow is an enterprise service management platform for IT, HR, facilities and customer service, managing workflows, tickets, requests, approvals and automation.

## Frequently asked questions

### Can ECI Macola shipment and delivery status be viewed in ServiceNow?

Commercient can surface ECI Macola shipment and delivery status inside ServiceNow so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between ECI Macola and ServiceNow?

Commercient handles customer matching between ECI Macola and ServiceNow using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new ServiceNow contacts be imported into ECI Macola as Customers?

Commercient can support importing new contacts created in ServiceNow into ECI Macola as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.

### What data can Commercient connect between ECI Macola and ServiceNow?

Commercient can connect ECI Macola and ServiceNow to sync data such as Customers, Items, Sales Orders, Invoices and Payments. Supported objects and sync direction depend on the customer's system setup and project scope.

### Can ECI Macola order and invoice data appear inside ServiceNow Tickets?

Yes, Commercient can surface ECI Macola Sales Orders, Invoices and Payments data inside ServiceNow Tickets so support agents can resolve billing and order queries accurately without ERP access.