---
title: 'ECI Macola + Zendesk'
url: 'https://www.staging38.commercient.com/product/eci-macola-zendesk/'
date: '2026-06-19T10:38:35-04:00'
modified: '2026-06-19T10:38:35-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Macola to Zendesk, giving your team access to ECI Macola data directly within Zendesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Macola and Zendesk, surfacing ERP customer, order and invoice data inside Zendesk for support teams. The integration gives support managers visibility into customer account value and purchase history alongside service volumes.

## What syncs

- View ECI Macola Payments Status in Zendesk Tickets
- Sync ECI Macola Customer Account Status to Zendesk
- Connect Zendesk Tickets Resolution to ECI Macola Records
- Import Zendesk New Contacts into ECI Macola Customers
- Sync ECI Macola Credit Notes to Zendesk for Dispute Handling
- Export ECI Macola Price Lists to Zendesk for Order Queries

## Why Commercient

### Order status and fulfilment visibility

Sync ECI Macola Sales Orders status and shipment data to Zendesk so support agents can update customers on order progress and expected delivery without ERP access.

### Escalation and priority management

Sync ECI Macola customer account tier, credit status and order value to Zendesk so support teams can prioritise tickets and escalate based on account importance.

### Product return and credit handling

Connect ECI Macola Credit Notes to Zendesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Zendesk new customer contacts into ECI Macola Customers so customers who contact support are recorded in the ERP from the first interaction.

## About ECI Macola

ECI Macola is an ERP system for discrete and process manufacturers and distributors, managing financials, inventory, production, quality and order management.

## About Zendesk

Zendesk is a customer service and support platform for managing tickets, live chat, email support, phone calls, knowledge base articles and customer service operations.

## Frequently asked questions

### Can ECI Macola Items data be accessed from Zendesk tickets?

Yes, Commercient can sync ECI Macola Items data to Zendesk so support agents can reference product details, specifications and order history when answering customer product queries.

### Does Commercient support two-way customer data sync?

Commercient can support syncing ECI Macola Customers to Zendesk and importing Zendesk new contacts back into ECI Macola when included in scope. Direction and object coverage depend on project configuration.

### Can ECI Macola Items availability show in Zendesk for order support?

Commercient can sync ECI Macola Inventory and Items availability to Zendesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can ECI Macola customer account tier sync to Zendesk for ticket prioritisation?

Commercient can sync ECI Macola customer account tier, credit status or order value to Zendesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can ECI Macola shipment and delivery status be viewed in Zendesk?

Commercient can surface ECI Macola shipment and delivery status inside Zendesk so support agents can update customers on order progress and resolve delivery queries without switching systems.