---
title: 'ECI Macola + Zoom Contact Center'
url: 'https://www.staging38.commercient.com/product/eci-macola-zoom-contact-center/'
date: '2026-06-19T10:38:43-04:00'
modified: '2026-06-19T10:38:43-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI Macola to Zoom Contact Center, giving your team access to ECI Macola data directly within Zoom Contact Center. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI Macola and Zoom Contact Center, surfacing ERP customer, order and invoice data inside Zoom Contact Center for support teams. This gives support teams complete customer context without switching to the ERP mid-ticket.

## What syncs

- Display ECI Macola Invoices Inside Zoom Contact Center Tickets
- Access ECI Macola Sales Orders from Zoom Contact Center
- Sync ECI Macola Items to Zoom Contact Center for Ticket Context
- Update ECI Macola Customers from Zoom Contact Center Account Data
- View ECI Macola Payments Status in Zoom Contact Center Tickets
- Sync ECI Macola Customer Account Status to Zoom Contact Center

## Why Commercient

### Order and invoice history

Display ECI Macola Sales Orders, Invoices and Payments inside Zoom Contact Center tickets so support agents can resolve billing and order queries accurately from the support platform.

### Product and account data

Access ECI Macola Items and account status from Zoom Contact Center so support teams can answer product, pricing and order questions with current ERP data.

### Support and service management

Keep ECI Macola Customers records aligned with Zoom Contact Center so support teams always work with accurate account information when handling customer inquiries.

### Billing query resolution

Surface ECI Macola Invoices, Credit Notes and Payments inside Zoom Contact Center tickets so agents can resolve billing disputes, refund requests and payment queries without switching systems.

## About ECI Macola

ECI Macola is an ERP system for discrete and process manufacturers and distributors, managing financials, inventory, production, quality and order management.

## About Zoom Contact Center

Zoom Contact Center is a cloud contact centre platform for managing inbound and outbound customer interactions, routing, IVR, video support and agent workflows.

## Frequently asked questions

### Can ECI Macola order and invoice data appear inside Zoom Contact Center Tickets?

Yes, Commercient can surface ECI Macola Sales Orders, Invoices and Payments data inside Zoom Contact Center Tickets so support agents can resolve billing and order queries accurately without ERP access.

### Can ECI Macola Customers sync to Zoom Contact Center customer records?

Yes, Commercient can sync ECI Macola Customers to Zoom Contact Center so support agents work with accurate and current account information when handling customer inquiries. Exact mapping and frequency are configured per project.

### How often does the ECI Macola and Zoom Contact Center integration sync?

Commercient typically runs on a scheduled sync, with frequency configurable based on business requirements. Near-real-time options depend on system capabilities and project scope.

### Can ECI Macola Credit Notes data appear in Zoom Contact Center for refund and dispute handling?

Commercient can surface ECI Macola Credit Notes data inside Zoom Contact Center so agents can verify credit note status and return authorisations when handling customer disputes and refund requests.

### Can ECI Macola Items data be accessed from Zoom Contact Center tickets?

Yes, Commercient can sync ECI Macola Items data to Zoom Contact Center so support agents can reference product details, specifications and order history when answering customer product queries.