---
title: 'ECI RockSolid MAX  + Freshworks Freshdesk'
url: 'https://www.staging38.commercient.com/product/eci-rocksolid-max-freshworks-freshdesk/'
date: '2026-06-19T10:13:03-04:00'
modified: '2026-06-19T10:13:04-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI RockSolid MAX to Freshworks Freshdesk, giving your team access to ECI RockSolid MAX data directly within Freshworks Freshdesk. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI RockSolid MAX and Freshworks Freshdesk, surfacing ERP customer, order and invoice data inside Freshworks Freshdesk for support teams. The connection helps teams respond to billing and fulfilment questions accurately, using live ECI RockSolid MAX data.

## What syncs

- Connect Freshworks Freshdesk Tickets Resolution to ECI RockSolid MAX Records
- Import Freshworks Freshdesk New Contacts into ECI RockSolid MAX Customers
- Sync ECI RockSolid MAX Credit Notes to Freshworks Freshdesk for Dispute Handling
- Export ECI RockSolid MAX Price Lists to Freshworks Freshdesk for Order Queries
- Connect ECI RockSolid MAX Shipment Status to Freshworks Freshdesk Tickets
- Sync ECI RockSolid MAX Customers to Freshworks Freshdesk Companies

## Why Commercient

### Product return and credit handling

Connect ECI RockSolid MAX Credit Notes to Freshworks Freshdesk so agents can see credit note status, return authorisations and refund processing information alongside the customer's support ticket.

### New customer record sync

Import Freshworks Freshdesk new customer contacts into ECI RockSolid MAX Customers so customers who contact support are recorded in the ERP from the first interaction.

### Contract and warranty visibility

Sync ECI RockSolid MAX contract terms, warranty records and service entitlements to Freshworks Freshdesk so support agents can verify coverage before committing to a resolution.

### Account management alignment

Keep ECI RockSolid MAX and Freshworks Freshdesk aligned on Customers data so both support and account management teams work from the same customer information without separate record maintenance.

## About ECI RockSolid MAX

ECI RockSolid MAX is a leading business platform used by companies worldwide.

## About Freshworks Freshdesk

Freshworks Freshdesk is a customer support platform for managing tickets, live chat, email support, knowledge base articles and customer service team operations.

## Frequently asked questions

### Can ECI RockSolid MAX Items availability show in Freshworks Freshdesk for order support?

Commercient can sync ECI RockSolid MAX Inventory and Items availability to Freshworks Freshdesk so support agents can check current stock status and expected lead times when handling order-related customer queries.

### Can ECI RockSolid MAX customer account tier sync to Freshworks Freshdesk for ticket prioritisation?

Commercient can sync ECI RockSolid MAX customer account tier, credit status or order value to Freshworks Freshdesk when included in scope, helping support teams prioritise and route tickets based on customer importance.

### Can ECI RockSolid MAX shipment and delivery status be viewed in Freshworks Freshdesk?

Commercient can surface ECI RockSolid MAX shipment and delivery status inside Freshworks Freshdesk so support agents can update customers on order progress and resolve delivery queries without switching systems.

### How is customer data matched between ECI RockSolid MAX and Freshworks Freshdesk?

Commercient handles customer matching between ECI RockSolid MAX and Freshworks Freshdesk using configurable criteria such as customer code, email or account name. Matching logic is agreed during the scoping and setup process.

### Can new Freshworks Freshdesk contacts be imported into ECI RockSolid MAX as Customers?

Commercient can support importing new contacts created in Freshworks Freshdesk into ECI RockSolid MAX as Customers when included in scope. This ensures customers who contact support are recorded in the ERP from the first interaction.