---
title: 'ECI RockSolid MAX  + Salesforce Service Cloud'
url: 'https://www.staging38.commercient.com/product/eci-rocksolid-max-salesforce-service-cloud/'
date: '2026-06-19T10:12:55-04:00'
modified: '2026-06-19T10:12:55-04:00'
author: 'Aaron Torres'
excerpt: 'Commercient SYNC connects ECI RockSolid MAX to Salesforce Service Cloud, giving your team access to ECI RockSolid MAX data directly within Salesforce Service Cloud. No complex coding required.'
featured_image: 'https://www.staging38.commercient.com/wp-content/uploads/2026/06/Commercient-Product-Image.webp'
language: en-US
post_type: product
woocommerce:
  price: '0 USD'
  stock_status: instock
  attributes: { Product: SYNC }
---

Commercient connects ECI RockSolid MAX and Salesforce Service Cloud, giving sales teams access to ERP customer, order, invoice and inventory data from inside Salesforce Service Cloud. With accurate ERP data in Salesforce Service Cloud, reps spend less time locating account details and more time managing customer relationships.

## What syncs

- Sync ECI RockSolid MAX Payments to Salesforce Service Cloud Account Records
- Access ECI RockSolid MAX Price Lists from Salesforce Service Cloud
- Sync ECI RockSolid MAX Credit Notes to Salesforce Service Cloud
- Import Salesforce Service Cloud Contacts as ECI RockSolid MAX Customer Contacts
- Connect ECI RockSolid MAX Quotes to Salesforce Service Cloud Opportunities
- Sync ECI RockSolid MAX Customers to Salesforce Service Cloud Accounts

## Why Commercient

### Territory and region alignment

Sync ECI RockSolid MAX customer region and territory data to Salesforce Service Cloud so account assignments, territory reports and sales coverage in the CRM reflect the ERP's customer classification.

### Customer contact sync

Sync ECI RockSolid MAX Contacts to Salesforce Service Cloud Contacts so both platforms share accurate individual contact information, phone numbers, email addresses and roles for each customer account.

### Customer account visibility

Connect ECI RockSolid MAX Customers to Salesforce Service Cloud Accounts and Contacts so sales teams can view ERP customer data from inside the CRM and manage relationships with accurate account information.

### Sales order history

Sync ECI RockSolid MAX Sales Orders, Invoices and Order History to Salesforce Service Cloud so sales reps can review order status and customer purchase activity without leaving the CRM.

## About ECI RockSolid MAX

ECI RockSolid MAX is a leading business platform used by companies worldwide.

## About Salesforce Service Cloud

Salesforce Service Cloud is a customer service platform for managing cases, tickets, knowledge bases, live chat, field service and service team operations.

## Frequently asked questions

### Can ECI RockSolid MAX Price Lists sync to Salesforce Service Cloud for sales quoting?

Yes, Commercient can sync ECI RockSolid MAX Price Lists to Salesforce Service Cloud so sales reps have access to current pricing, discount tiers and customer-specific rates from inside the CRM. Exact mapping depends on project configuration.

### Can Commercient support dashboards or reporting from ECI RockSolid MAX data in Salesforce Service Cloud?

Commercient can support surfacing ECI RockSolid MAX data inside Salesforce Service Cloud views so teams can build account-level reports using ERP financial and transactional data. Custom dashboards and automated alerts depend on the CRM platform and project scope.

### How is the ECI RockSolid MAX and Salesforce Service Cloud integration scoped and implemented?

Commercient scopes each integration project based on the customer's ECI RockSolid MAX and Salesforce Service Cloud configuration, the objects to be synced, and the required sync direction. Implementation timelines and supported objects are agreed during the scoping process.

### Can ECI RockSolid MAX Sales Orders history sync to Salesforce Service Cloud account records?

Yes, Commercient can sync ECI RockSolid MAX Sales Orders history to Salesforce Service Cloud Accounts records so sales reps can review a customer's order activity, status and history from inside the CRM. Exact object mapping and frequency are configured per project.

### What happens if a customer already exists in both ECI RockSolid MAX and Salesforce Service Cloud?

Commercient handles duplicate customer matching during implementation using configurable matching criteria such as account name, email or customer code. The matching logic is agreed during the scoping and setup process to prevent duplicate records.